Patient Scheduler - Urology

University Health

6d•Onsite

About The Position

This role is for a Patient Scheduler in the Urology department at University Health. The position involves being the first point of contact for patients, scheduling appointments, handling check-ins and check-outs, verifying insurance, collecting co-pays, maintaining patient records, and assisting patients with navigating resources. The goal is to ensure a smooth, welcoming, and stress-free patient experience.

Requirements

High school diploma or equivalent (required)
Customer service experience (if it’s in healthcare, that’s a plus!)
Strong communication skills—you’ll be talking to patients, families, and providers all day
Tech-savviness—comfortable using computers and scheduling software

Nice To Haves

Medical terminology knowledge
Insurance basics knowledge

Responsibilities

Be the friendly first point of contact—greet patients, answer questions, and set the tone for a great visit
Schedule appointments, ensuring the clinic stays busy and efficient
Verify insurance, collect co-pays, and make sure all financial info is up to date
Keep patient records accurate and organized
Help patients navigate resources like financial assistance, referrals, and insurance options
Work closely with clinic staff to keep everything running smoothly