Patient Scheduler - Oncology

Hartford Healthcare•Avon, CT

1d•Onsite

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. The Hartford HealthCare Cancer Institute focuses on offering our cancer patients an unparalleled network of coordinated services– all under one roof. Our system of care includes a truly integrated team with the most talented, experienced, and compassionate caregivers and physicians, backed by the latest cutting-edge technology. The Scheduler is responsible for optimal workflow scheduling and coordination of hematology, oncology and non- oncologic ambulatory treatments according to department protocols which includes, coordination of appointments, telephone call management, confirm treatment orders are in EMR, and confirm authorization. Responsibilities include but are not limited to the following: Appropriately schedule and or reschedule departmental treatments according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines. Confirms completion and accuracy of provider's order in relation to requested appointment type and length for compliance/medical necessity and communicates discrepancies to provider office. Confirms all relevant patient information, including consent for treatment, scheduling chemotherapy education and all other relevant appointments. Obtains current, complete and accurate patient insurance information to ensure reimbursement. Update demographic and payer information as needed while speaking with patient. Call patients to schedule appointment based on order information. Coordinate multidisciplinary and interdepartmental appointments in conjunction with nursing to maintain seamless patient care such as cardiology, radiation oncology, BMT, research and radiology appointments. Provides office support to meet the unit needs. Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering questions, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, resolving registration and billing issues., etc.

Requirements

High School Diploma
Two (2) years medical office experience required
Two years scheduling in medical office and/or diagnostic imaging preferred
General understanding of optimal patient flow, scheduling medical oncology and infusion appointments.
Knowledge of the principles and practices of providing excellent patient/customer services and experience.
Working knowledge of medical terminology to include diagnosis and CPT codes and Medicare National Coverage Determination for insurance reimbursement requirement.
Demonstrates commitment to service excellence in daily contact with patients, physicians, co-workers and visitors

Nice To Haves

Two years scheduling in medical office and/or diagnostic imaging preferred

Responsibilities

Appropriately schedule and or reschedule departmental treatments according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines.
Confirms completion and accuracy of provider's order in relation to requested appointment type and length for compliance/medical necessity and communicates discrepancies to provider office.
Confirms all relevant patient information, including consent for treatment, scheduling chemotherapy education and all other relevant appointments.
Obtains current, complete and accurate patient insurance information to ensure reimbursement.
Update demographic and payer information as needed while speaking with patient.
Call patients to schedule appointment based on order information.
Coordinate multidisciplinary and interdepartmental appointments in conjunction with nursing to maintain seamless patient care such as cardiology, radiation oncology, BMT, research and radiology appointments.
Provides office support to meet the unit needs.
Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering questions, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, resolving registration and billing issues.