Patient Scheduler 2 - Oncology

University of Miami•Miami, FL

15h•Onsite

About The Position

The University of Miami UHealth System is seeking a full-time Patient Scheduler 2 to work on site in Miami. This role involves delivering exceptional customer service by communicating with patients over the phone to provide necessary information and coordinating the scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent will interact directly with referring physicians, radiologists, technologists, and patients to ensure smooth coordination of procedures and exams. UHealth-University of Miami Health System is South Florida's only university-based health system, providing leading-edge patient care powered by research and medical education at the Miller School of Medicine. As an academic medical center, it serves South Florida, Latin America, and the Caribbean, with physicians representing over 100 specialties and sub-specialties, handling more than one million patient encounters annually. The University of Miami's mission is to transform lives through education, research, innovation, and service, and it is recognized as one of the nation's top research universities and academic medical centers. It comprises 12 schools and colleges, offering over 350 majors and programs, and has received various accolades including rankings on U.S. News & World Report's Best Colleges list and Forbes Best Employers. With over 17,000 faculty and staff, the University strives for excellence and is driven by a mission to impact lives globally.

Requirements

High School diploma or equivalent
Minimum 2 years of relevant experience

Responsibilities

Schedules all types of complex treatments with attention to detail
Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times
Obtains and verifies necessary demographic and insurance information
Screens and verifies information for ensure accuracy when scheduling all CTU appointments
Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions
Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations
Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order
Coordinates processes and timing as required by the physician and facility for special procedures or treatments
Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information
Adheres to University and unit-level policies and procedures and safeguards University assets