Patient Safety Process Manager

Tower Health•Pottstown, PA

About The Position

The Patient Safety Process Manager supports individuals across Tower Health in using RL Solutions to report and investigate events and manage the system across all sites. The role serves as an organizational resource for patient safety concepts, tools, and methods; facilitates and advises on cause analysis methods to identify causes and contributing factors for safety events and near misses; and facilitates Failure Modes and Effects Analysis and Apparent Cause Analysis teams. The manager works with key leaders to ensure corrective actions are addressed and improvement is monitored in response to analysis findings. The role engages with frontline staff and staff responsible for event reporting, remains active in the electronic reporting system, advocates for and supports improvement efforts, and serves as a resource for clinical regulatory compliance. These responsibilities are performed in collaboration with the Patient Safety and Risk Management structure and others in the Tower Health community as appropriate. The manager is knowledgeable about RL Solutions, MCARE, and reporting expectations for the Department of Health and Pennsylvania Patient Safety Authority, and assigns Harm Scores while supporting a consistent facility-wide approach to their use.

Requirements

A four-year bachelor's degree, or a combination of relevant education and experience may be considered in lieu of a bachelor's degree.
Clinical experience required.
Certified Professional in Patient Safety (CPPS) certification required, to be completed within two years of employment.
Analytical skills.
Change management skills.
Collaborative skills.
Computer skills, including use and navigation.
Customer service skills.
Delegation skills.
Attention to detail.
Epic proficiency.
Excellent communication and interpersonal skills.
General clerical skills.
Good reasoning skills.
Leadership skills.
Listening skills.
Knowledge of medical terminology.
Proficiency with Microsoft Office applications.
Ability to multitask.
Negotiation skills.
Organizational skills.
Ability to prepare and give presentations.
Problem-solving skills.
Service orientation.
Strategic thinking.
Strong team-player skills.

Nice To Haves

Registered Nurse preferred, but not required.

Responsibilities

Support individuals across Tower Health in using RL Solutions to report and investigate events and manage the system across all sites.
Serve as an organizational resource for patient safety concepts, tools, and methods.
Facilitate and advise on cause analysis methods to identify causes and contributing factors for safety events and near misses.
Facilitate Failure Modes and Effects Analysis and Apparent Cause Analysis teams.
Work with key leaders to ensure corrective actions are addressed and improvement is monitored in response to analysis findings.
Engage with frontline staff and staff responsible for event reporting, and participate actively in the electronic reporting system.
Advocate for and support improvement efforts.
Serve as a resource for clinical regulatory compliance.
Collaborate with the Patient Safety and Risk Management structure and others in the Tower Health community as appropriate.
Assign Harm Scores and support a process that ensures a standard approach to their use across the facility.