Patient Safety Process Manager

Tower Health • West Reading, PA

1d

About The Position

The Patient Safety Process Manager supports individuals across Tower Health in utilizing RL Solutions for reporting, investigating events, and managing the system across all sites. This role acts as an organizational resource for patient safety concepts, tools, and methods. The manager facilitates and advises on Cause Analysis methods to identify causes and contributing factors for safety events and near misses, as well as Failure Modes and Effects Analysis and Apparent Cause Analysis Teams. They work with key leaders to ensure corrective actions are addressed and improvements are monitored. The role involves engaging with frontline staff, staff responsible for event reporting, and actively participating in the electronic reporting system. The manager advocates for and supports improvement efforts, acting as a resource for clinical regulatory compliance. This is performed in collaboration with others in the Patient Safety and Risk Management Structure and the broader TH community. The individual is knowledgeable about RL Solutions, MCARE, and reporting expectations for the DOH and PA Safety Authority. They also assign Harm Scores and support a process to review and ensure a standard approach to the use of Harm Scores across the facility.

Requirements

• 4 year Bachelor's Degree - OR - combination of relevant education & experience may be considered in lieu of Bachelor's Degree
• Clinical Experience Required
• Certified Professional in Patient Safety (CPPS) Required completion within 2 years of employment
• Analytical Skills
• Change Management
• Collaborative Skills
• Computer Skills to include use and navigation
• Customer Service Skills
• Delegation Skills
• Detail Oriented
• Epic Proficiency
• Excellent Communications Skills
• Excellent Interpersonal Skills
• General Clerical Skills
• Good Reasoning Skills
• Leadership Skills
• Listening Skills
• Medical Terminology
• Microsoft Office Applications
• Multitasking
• Negotiation Skills
• Organizational Skills
• Prepare & Give Presentations
• Problem Solving Skills
• Service Orientation
• Strategic Thinking
• Strong Team Player

Nice To Haves

• Registered Nurse preferred by not required

Responsibilities

• Supports individuals across Tower Health to successfully utilize RL Solutions for reporting, investigating events and managing the system across all sites.
• Acts as an organizational resource for patient safety concepts, tools and methods.
• Facilitates and advises on Cause Analysis methods to identify causes and contributing factors for safety events and near misses.
• Facilitates Failure Modes and Effects Analysis and Apparent Cause Analysis Teams.
• Works with key leaders to assure that corrective actions are addressed, and improvement monitored in response to what is learned in the analysis.
• Engages with frontline staff, staff responsible for event reporting and is active in the electronic reporting system.
• Advocates for/supports improvement efforts and acts as a resource for clinical regulatory compliance.
• Performs all the above in collaboration with others in the Patient Safety and Risk Management Structure and others in the TH community as appropriate for the situation.
• Is knowledgeable about both RL Solutions as well as MCARE and reporting expectations for the DOH and PA Safety Authority.
• Assign Harm Scores and support a process to review and ensure a standard approach to the use of Harm Scores across the facility.

Benefits

• Generous time off
• tuition assistance
• comprehensive benefits
• Instant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenience
• Employee Assistance Program
• Retirement Savings Program
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level