Patient Safety Manager

Advocate Health • Milwaukee, WI

2d • $44 - $66 • Onsite

About The Position

The Patient Safety Manager leads and coordinates the site’s patient safety and high-reliability programs. The role supports leaders and frontline teams with practices that promote reliable care, leads the High Reliability Unit program, and aligns site-based safety efforts with Advocate Aurora’s high-reliability culture and patient safety strategic plan. The manager communicates regularly with site executives about serious safety events and the status of the safety program.

The position oversees timely investigation of serious safety events, including root cause analysis, and identifies and implements corrective actions to reduce risk. It reviews and analyzes safety reports and other patient safety data to identify trends and opportunities for improvement. The manager also supports patient safety education for associates and physicians and collaborates with medical education leaders on patient safety programming for residents and medical students, including compliance with Clinical Learning Environment Regulations (CLER).

This is a full-time, 40-hour-per-week, fully onsite day-shift role, Monday through Friday. The work is performed in a normal office environment. Relocation assistance and visa sponsorship or transfer are not available.

Requirements

• Bachelor’s degree in Health Care Administration, Nursing, or a related field.
• Typically, seven years of experience delivering clinical care in nursing, allied health, or a health-related field.
• At least two years of experience in work related to safety, quality, or risk management.
• Obtain the Certified Professional in Patient Safety (CPPS) designation issued by the Certification Board for Professionals in Patient Safety (CBPPS) within 12 months, unless the department leader determines it is not required.
• Awareness of key topics in patient safety and reliability.
• Ability to problem-solve and analyze procedure and process changes.
• Familiarity with collecting, displaying, analyzing, and using data to drive change.
• Self-directed, results-oriented, and creative approach to organizational change.
• Communication skills to interact with associates and medical staff from frontline teams through senior executives and the board.
• Ability to lead others through influence and present effectively in small groups.
• Experience leading teams.
• Ability to respond to change and manage multiple priorities.
• Emotional intelligence when handling sensitive patient-harm information and conversations about reactions to errors.
• Ability to handle highly confidential information respectfully and demonstrate political savvy when communicating sensitive information to stakeholders with site leaders.

Responsibilities

• Facilitate implementation of the site’s patient safety program, including tools and initiatives such as daily huddles, safety recognition, just culture, safety coach programs, and physician champion programs.
• Lead the High Reliability Unit program at the home site, including selecting and training safety coaches, conducting coach training, ensuring unit-wide associate training, launching projects to address local safety issues, and establishing program sustainment.
• Coordinate site-based safety efforts to align with Advocate Aurora’s high-reliability culture and implementation of the patient safety strategic plan.
• Align safety efforts with clinical and non-clinical department leaders, including medical staff.
• Communicate and present regularly to site executive teams about serious safety events and the status of the site safety program.
• Ensure timely investigation of serious safety events using root cause analysis and other investigative tools.
• Identify and oversee corrective actions to reduce organizational risk, including system-level risk-reduction opportunities.
• Participate in the selection, training, and development of patient safety team members within the role’s scope of responsibility.
• Review daily safety event reports and regularly analyze patient safety data to identify strengths, improvement opportunities, trends, and actionable items.
• Collaborate with medical education leaders on a site-based patient safety program for residents and medical students to support compliance with CLER regulations.
• Provide regular safety and reliability education to team members and physicians at all organizational levels.

Benefits

• Paid Time Off programs
• Medical, dental, vision, life, and short- and long-term disability benefits
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Competitive compensation, with potential premium pay and incentive pay for select positions
• Opportunity for annual increases based on performance
• Career development programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager