Patient Revenue Cycle Coordinator

The Ohio State University • Columbus, OH

5d • $17 - $22 • Onsite

About The Position

As a member of the Student Health Services Revenue Cycle team, this role provides support for an ambulatory care facility with more than 20 providers and a variety of ancillary services. The coordinator facilitates the insurance registration and patient check-in process, explains the billing process to patients, collects co-payments and charges for services rendered, posts collected payments, and facilitates the deposit of funds. This role also verifies active insurance information, proactively monitors daily appointments to ensure patients can use kiosks when appropriate, and ensures demographic information is accurate, complete, and up-to-date. The coordinator facilitates the completion of necessary patient forms and distributes them to appropriate departments. They are responsible for all functions that involve and affect patient reimbursement, including accounts receivable and collections management, posting and allocating payments, and communicating with patients. Additionally, the role assists patients with questions regarding account information and insurance coverage, and reviews aged patient accounts to ensure appropriate actions have been taken before submission to the Office of the University Bursar for collections.

Requirements

• High school diploma or GED
• 1 year of relevant experience
• Excellent written and verbal communications skills
• Customer service experience
• Knowledge of insurance terminology, insurance claims, accounting/business practices

Nice To Haves

• Certification or vocational training
• Associate degree in Accounting, Business Administration, HIM or related field, or an equivalent combination of education and/or experience
• 2-4 years of relevant experience
• Proficiency in Microsoft Excel, Word, RealMed or other electronic claims processing software
• Significant experience in processing third party insurance claims in clinic or ambulatory care facility
• Familiarity with electronic health record systems and practice management systems
• ICD diagnostic coding, CPT codes and benefit determination/prior authorization
• Experience with computerized accounting systems

Responsibilities

• Facilitates insurance registration and patient check-in process
• Explains billing process to patients
• Collects co-payments and charges for service rendered
• Posts payments collected and facilitates deposit of funds
• Verifies active insurance information on file
• Proactively monitors daily appointments to ensure patients are enabled to use kiosks when appropriate
• Ensures demographic information on file is accurate, complete and up-to-date
• Facilitates completion of necessary patient forms and distributes to appropriate departments
• Coordinates patient billing and reimbursement
• Responsible for all functions that involve and effect reimbursement for patients, including accounts receivable and collections management, posting and allocating payments and communicating with patients
• Assists patients with questions regarding account information and insurance coverage
• Reviews aged patient accounts to ensure appropriate patient accounts and reimbursement action(s) have been taken before submission to Office of the University Bursar for collections

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED