Revenue Cycle Specialist- Patient Solutions

BrightView • Norwood, OH

10h

About The Position

The Revenue Cycle Patient Solutions Specialist plays a key role in supporting patients with their financial responsibilities by providing guidance, resolving inquiries, and educating them about self-pay processes. This position focuses on patient support, payment resolution, and contributing to a positive experience across the revenue cycle.

Requirements

• 2+ years of experience in healthcare billing and collections.
• Experience in all aspects of Healthcare AR Follow-up.
• Understanding of insurance benefits and reimbursement.
• Proficient in medical terminology, HIPAA and other critical governmental regulations.
• Organized and detail oriented.
• Ability to multi-task and meet deadlines.
• Ability to comprehend various insurance documentation, analyze, and reconcile accounts and follow detailed procedures in an organized and efficient manner.
• Superior communication, problem-solving, and follow-up skills.
• Proficient computer skills (Word, Excel, billing software).

Nice To Haves

• Experience in Behavioral, Mental Health, or Substance Use Disorder billing preferred.
• Experience with Qualifacts Carelogic a plus.

Responsibilities

• Respond to patient inquiries related to balances, statements, and payment options.
• Assist patients in understanding their financial responsibility, including co-pays, deductibles, and coinsurance.
• Monitor and follow up on outstanding self-pay accounts.
• Process adjustments and escalate issues as needed.
• Accurately complete detailed tasks as assigned.
• Collaborate with internal departments to resolve patient concerns and billing discrepancies.
• Ensure all communication meets quality, compliance, and customer service standards.
• Participate in regular team meetings and training sessions.
• Meet individual productivity and quality metrics.
• Maintain HIPAA and confidentiality standards at all times.

Benefits

• PTO (Paid Time Off)
• Immediately vested and eligible in 401k program with employer match.
• Company sponsored ongoing training and certification opportunities.
• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
• Tuition Reimbursement after 1 year in related field

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED