Patient Resources Specialist

CHAS Health • Spokane, WA

1d • $22 - $31

About The Position

The Patient Resources Specialist enhances the health of the communities CHAS Health serves by providing administrative support to the Patient Resources and Revenue Cycle teams. The role helps ensure efficient processing of documentation and reports, supports billing operations, and assists with the Sliding Fee Discount Program and patient insurance information. It also performs limited Patient Resources Coordinator duties, such as providing dental treatment plan estimates to patients, and other duties aligned with CHAS Health’s mission and core values.

Requirements

• High school diploma or equivalent.
• Proficiency with computers and standard office software.
• Strong verbal and written communication skills.
• Excellent customer service, organizational, and time management abilities.
• Ability to manage multiple tasks in a fast-paced environment.
• Commitment to supporting a safe and respectful environment.

Nice To Haves

• Prior experience in a healthcare or customer service setting.
• Experience working with medical insurance or billing processes.
• Experience working directly with patients or customers.
• Experience with electronic medical records (EMR).

Responsibilities

• Process and maintain documentation related to CHAS Health’s Sliding Fee Discount Program in accordance with retention policies.
• Support billing department operations by managing incoming faxes and mail and printing claims and statements as needed.
• Review and work reports to ensure the integrity of the sliding fee discount program and accurate capture of patient insurance information.
• Apply the Patient Resources Coordinator schedule template within the CHAS Health electronic medical record (EMR) system.
• Assist with managed care plan and provider selection processes, including submitting and faxing change requests and scanning and storing related documentation.
• Perform limited Patient Resources Coordinator duties, such as providing dental treatment plan estimates to patients.
• Perform other duties as assigned, in alignment with CHAS Health’s mission and core values.

Benefits

• Annual milestone bonus for eligible employees: $500 for every year worked, up to $5,000.
• Employer-offered medical, dental, vision, long-term care, and life insurance.
• 401(k) with up to 6% employer match.
• More than six weeks of paid time off annually for full-time employees.
• Tuition assistance and student loan repayment.
• Up to $7,500 annually for childcare through reimbursement.
• CME and license fee reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED