Patient Representative (Part-Time)

The Steadman Clinic • Basalt, CO

3d • $22 - $24 • Onsite

About The Position

The Patient Representative is a key member of The Steadman Clinic’s operations team, providing patients with a warm and welcoming experience from arrival through departure. The role handles patient check-in and check-out, registration and insurance verification, appointment scheduling, front-desk communications, payment processing, and administrative support. It also helps maintain clean, organized, and well-stocked waiting and front-desk areas, while safeguarding patient privacy and confidential information. The position is part-time and year-round, based primarily in office at the Basalt and Aspen Clinic locations. The schedule is Monday through Friday, with shifts dependent on business needs. Occasional travel to cover shifts at other clinic locations may be required, with mileage reimbursement provided. The role is non-exempt and hourly, with entry pay of $22.00 per hour; entry pay increases from this base rate based on healthcare or applicable customer service experience.

Requirements

• High school diploma or GED.
• At least one year of experience in a patient-facing or customer service role.
• Strong organizational, written, verbal, and interpersonal communication skills.
• Ability to handle sensitive and confidential information with discretion and professionalism.
• Excellent telephone etiquette and customer service skills, including remaining calm and courteous when addressing concerns or difficult interactions.
• Ability to work efficiently in a fast-paced environment, prioritize multiple tasks, and adapt to a dynamic work setting.
• Team-oriented, proactive, energetic, and patient-focused approach to care delivery.

Nice To Haves

• Prior experience in a medical practice or healthcare setting.
• Familiarity with medical insurance billing and terminology.

Responsibilities

• Greet patients and check them in and out, ensuring registration forms are complete and current.
• Scan and verify current insurance cards and driver’s licenses.
• Schedule follow-up appointments and provide patients with clear instructions.
• Review clinic schedules in advance and note patients requiring updated paperwork, with outstanding balances, or needing copay collection.
• Maintain the organization and appearance of the waiting area, including stocking and tidying the beverage counter.
• Stock patient rooms and front-desk areas with business cards and relevant materials.
• Manage incoming and outgoing clinic correspondence, including mail, interoffice communications, and special deliveries.
• Check and return messages, respond to emails, and relay important updates to appropriate team members promptly.
• Input patient charges, collect and record payments and payment information, balance the cash drawer, and prepare and reconcile daily deposits; document and report discrepancies using the correct procedure.
• Collect payments for past-due balances, copays, and private-pay accounts, and initiate payment plans when necessary.
• Maintain adequate cash denominations and safeguard funds collected during the day.
• Provide administrative support to clinic teams and physicians as needed.
• Assist with onboarding and training new front-desk staff through shadowing, answering questions, and verifying understanding.
• Occasionally travel to cover shifts at other clinic locations.
• Follow patient privacy rights and HIPAA regulations; protect medical, financial, and sensitive information and use only the minimum necessary patient-identifiable information for authorized purposes.
• Maintain a professional demeanor and represent The Steadman Clinic with integrity and maturity.
• Foster collegial relationships with patients, coworkers, research institute partners, and hospital personnel.
• Uphold the clinic’s mission and values, attend required staff meetings, and follow Employee Handbook policies and procedures.
• Perform other related duties as assigned; duties may evolve based on business needs.

Benefits

• 401(k) retirement program; eligible employees may contribute after meeting eligibility criteria.
• Sick time accrual of 1 hour per 30 hours worked, up to 48 hours per year.
• Referral Program Incentive.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED