Patient Representative (Part-Time)

The Steadman Clinic•Basalt, CO

3d•Onsite

About The Position

The Patient Representative is a part-time, year-round, non-exempt hourly position based primarily in-office at The Steadman Clinic’s Basalt and Aspen locations. The schedule is Monday through Friday, with shifts dependent on business needs. The role provides a welcoming, patient-centered experience and supports clinic operations through patient check-in and check-out, administrative processing, front desk service, correspondence management, payment processing, and support for clinic staff and physicians. The position may occasionally require travel to cover shifts at other clinic locations; mileage reimbursement is provided. Entry pay is $22.00 per hour and may increase based on healthcare or applicable customer service experience. The Steadman Clinic describes its work as serving professional athletes and community members through exceptional orthopedic care in mountain communities. The Patient Representative is expected to communicate effectively with patients, coworkers, physicians, and clinic partners; protect confidential information in accordance with HIPAA; maintain professional conduct; and support the clinic’s mission, values, policies, and procedures. Responsibilities may evolve according to business needs. Applicants must submit an online application, resume, and brief cover letter. Applications are reviewed on a rolling basis for 30 days from posting and may continue to be accepted until the position is filled. The clinic is an equal opportunity employer.

Requirements

High school diploma or GED.
At least one year of experience in a patient-facing or customer service role.
Strong organizational, written, verbal, and interpersonal communication skills.
Ability to handle sensitive and confidential information with discretion and professionalism.
Excellent telephone etiquette and customer service skills, including remaining calm and courteous when addressing concerns or difficult interactions.
Ability to work efficiently in a fast-paced environment, prioritize multiple tasks, and adapt to a dynamic work setting.
Team-oriented, proactive, energetic, and patient-focused approach to care delivery.

Nice To Haves

Prior experience in a medical practice or healthcare setting.
Familiarity with medical insurance billing and terminology.

Responsibilities

Greet patients and complete check-in and check-out, ensuring registration forms are complete and current.
Scan and verify current insurance cards and driver’s licenses.
Schedule follow-up appointments and provide patients with clear instructions.
Review clinic schedules in advance for patients who need updated paperwork, have outstanding balances, or need copay collection.
Keep the waiting area clean, organized, and inviting, including stocking and tidying the beverage counter.
Stock patient rooms and front desk areas with business cards and relevant materials.
Manage incoming and outgoing clinic correspondence, including mail, interoffice communication, and special deliveries.
Check and return messages, respond to emails, and relay important updates to appropriate team members promptly.
Input patient charges, collect and record payments and payment information, balance the cash drawer, and prepare and reconcile daily deposits.
Document and report payment discrepancies using the correct procedures.
Collect past-due balances, copays, and private-pay payments, and initiate payment plans when necessary.
Maintain cash denominations for making change and safeguard funds collected during the day.
Provide administrative support to clinic teams and physicians as needed.
Assist with onboarding and training new front desk staff by shadowing, answering questions, and verifying understanding.
Occasionally travel to other clinic locations to cover shifts; mileage reimbursement is provided.
Follow patient privacy rights and HIPAA regulations, safeguarding medical, financial, and sensitive information and accessing only the minimum necessary patient-identifiable information for authorized duties.
Maintain a professional demeanor and represent The Steadman Clinic with integrity and maturity.
Foster collegial relationships with patients, coworkers, and partners, including Steadman Philippon Research Institute and hospital personnel.
Uphold the clinic’s mission and values and attend staff and other required meetings.
Follow policies and procedures in the Employee Handbook and perform other related duties as assigned.