Patient Service Representative - Part Time
About The Position
Colorado Springs Imaging is hiring a part-time Patient Service Representative (PSR) to support patient care and physicians by providing attentive, welcoming service and completing administrative work. The PSR focuses on the patient, helps ensure patients feel prioritized, and supports consistent quality, service, and operational excellence. Administrative duties include answering calls, entering patient information and charges, checking patients in and out, assisting with appointment scheduling, verifying insurance coverage, collecting payments, issuing receipts, and assisting with medical records. The role also manages center workflow and queues, monitors schedules and waiting times, handles no-shows and appointment changes, requests orders, processes same-day requests, and asks patients to complete satisfaction surveys. The position has no supervisory responsibilities and is based in an outpatient clinical environment. No travel is expected. The schedule is Monday and Wednesday from 6:00 p.m. to 10:00 p.m., and Friday either 7:30 a.m. to 6:00 p.m. or 6:00 p.m. to 10:00 p.m., based on the candidate’s choice. The posted pay range is $17.93–$21.60.
Requirements
- At least one year of experience providing exceptional customer service; healthcare experience preferred.
- High school diploma or equivalent (GED).
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to work effectively in a fast-paced team environment.
- Ability to continuously exceed company and customer expectations.
- Strong communication skills and a professional demeanor.
Nice To Haves
- Customer service experience in a healthcare environment.
Responsibilities
- Answer inbound calls to the center.
- Greet patients and providers in a friendly and welcoming manner.
- Check scheduled patients in and out and ensure required patient documentation is received.
- Collect co-pays, co-insurance, and deductibles when necessary.
- Listen to and resolve patient, provider, and customer complaints, escalating to the PSR Lead and/or Area Manager as needed.
- Enter patient registration data accurately.
- Assist with medical records as needed.
- Process queues promptly and efficiently while following procedures and compliance requirements.
- Manage eRIS Center workflow, including the daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay informed about carrier-related issues and identify carrier-specific concerns, such as out-of-network status and plan limitations.
- Monitor schedules and ensure data, attachments, history, and other required information are complete before exams.
- Handle no-show appointments by contacting patients and canceling or rescheduling appointments.
- Reschedule and cancel appointments as needed or directed, including incoming and outgoing patient calls.
- Monitor the waiting room to help avoid extended wait times and assist patients as needed.
- Request orders and process new and same-day requests.
- Ask patients to complete a satisfaction survey after their exam.
- Adhere to Envision’s Code of Conduct and Compliance Policies and attend annual compliance training.
- Perform other duties as assigned.
Benefits
- Medical, dental, vision, and life insurance, once eligibility is met.
- Company-matched 401(k) plan, once eligibility is met.
- Employee Stock Ownership Plan.
- Paid time off and paid holidays.
- Employee Assistance Program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
