Patient Representative - Float to all Central and South locations

Charlotte Radiology•Charlotte, NC

1d•Onsite

About The Position

The Patient Representative provides day-to-day administrative support to outpatient radiology imaging sites to maintain office flow and efficiency. This role is the first point of contact for patients arriving for appointments and contributes to an exceptional patient experience. The position floats to Central and Southern locations in Charlotte, North Carolina, and the work shift may vary each day within the stated Monday-to-Friday hours of 7:00 a.m. to 6:00 p.m. The Patient Representative handles patient reception and registration, payment collection, and exam scheduling, and supports communication among patients, referring providers, colleagues, and clinical staff. The role also assists Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.

Requirements

Customer service experience.
High school diploma.
Excellent internal and external customer service.
Excellent communication skills.
Ability to work independently and as part of a team.
Excellent time management and organizational skills.
Ability to thrive in a fast-paced environment.
Attention to detail.
Computer literacy.

Nice To Haves

At least one year of medical office experience.
Familiarity with outpatient clinical settings and patient registration workflows.
Familiarity with medical terminology.

Responsibilities

Receive and register patients, prepare patient paperwork, and maintain demographic and insurance information in electronic records systems.
Collect payments and/or establish payment plans at the time of service.
Answer and investigate patient inquiries or complaints, or direct them to the appropriate parties.
Schedule patient appointments and procedures.
Manage incoming phone calls and serve as a resource for patients, referring providers, and colleagues.
Conduct outgoing patient correspondence, including appointment confirmations and follow-up on missed visits to help ensure patients are seen in a timely manner.
Communicate effectively with other Patient Representatives and clinical staff to maintain office flow and efficiency.
Work with centralized teams to ensure required authorizations, financial estimates, and orders are on file.
Assist Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assist other Patient Representatives and clinic staff with questions or tasks.
Perform other duties as assigned.