Patient Representative - Float to all Central and South locations

Lumexa Imaging•Charlotte, NC

2d•Onsite

About The Position

The Patient Representative provides day-to-day administrative support at outpatient radiology imaging sites to maintain office flow and efficiency. The role floats among all Central and Southern locations in Charlotte, NC. As the first point of contact for patients arriving for appointments, the Patient Representative helps deliver an exceptional patient experience through reception, registration, payment collection, appointment scheduling, and responsive communication with patients, referring providers, colleagues, and clinical staff. The position also assists with onboarding and training new employees. The schedule is Monday through Friday between 7:00 a.m. and 6:00 p.m.; shifts may vary each day and according to business needs. Overtime may be needed depending on business needs. Work is primarily seated, with standing and walking as needed. The role may involve exposure to radiation, infectious disease, and bloodborne pathogens, and requires lifting up to 25 pounds.

Requirements

Customer service experience.
High school diploma.
Excellent internal and external customer service skills.
Excellent communication skills.
Ability to work independently and as part of a team.
Excellent time-management and organizational skills.
Ability to thrive in a fast-paced environment.
Attention to detail.
Computer literacy.
Ability to lift up to 25 pounds.
Ability to perform work that is primarily seated, with standing and walking as needed.

Nice To Haves

At least one year of medical office experience.
Familiarity with outpatient clinical settings and patient registration workflows.
Familiarity with medical terminology.

Responsibilities

Receive and register patients, prepare patient paperwork, and maintain demographic and insurance information in electronic records systems.
Collect payments or establish payment plans at the time of service.
Answer, investigate, and direct patient inquiries or complaints to appropriate parties.
Schedule patient appointments and procedures.
Manage incoming phone calls and serve as a resource for patients, referring providers, and colleagues.
Conduct outgoing patient correspondence, including appointment confirmations and follow-up on missed visits.
Communicate with other Patient Representatives and clinical staff to maintain office flow and efficiency.
Coordinate with centralized teams to ensure required authorizations, financial estimates, and orders are on file.
Assist Patient Representative Managers and Lead Patient Representatives with onboarding and training new employees.
Proactively assist other Patient Representatives and clinic staff with questions or tasks.
Perform other duties as assigned.