Patient Representative

CarePoint Health Management Associates•Bayonne, NJ

15d•Onsite

About The Position

Welcome to Hudson Regional Health Technology Transforming Care. Hudson Regional Health is a newly unified healthcare network serving Hudson County through four hospitals. Together, these hospitals form a single, integrated system with a shared vision—to deliver modern, patient-first care supported by innovation. From robotic-assisted surgery and AI-powered diagnostics to real-time monitoring and precision neurosurgery, HRH is redefining what’s possible in community healthcare. Patients across the region now have access to state-of-the-art procedures and nationally recognized specialists, all within a connected, local network designed to put care first. Our Services focus on the care our patients need most, delivered with precision, innovation, and a commitment to excellence. We offer Advanced Emergency Services, Robotic-Assisted Surgery, Neurosurgery & Spine Care, Women’s Health & Maternity, Imaging & Diagnostics, and Outpatient & Specialty Care. Explore our hospitals and discover care that’s high-tech, high-touch, and close to home: Secaucus University Hospital, Flagship campus featuring the Robotic Surgery Institute and modernized emergency care. Bayonne University Hospital, A full-service community hospital offering personalized acute care. Hoboken University Hospital, A local leader in women’s health, family medicine, and outpatient services. The Heights University Hospital (Jersey City), Expanding access to state-of-the-art care in the heart of Jersey City.

Requirements

Bachelor’s Degree preferred.
3-4 years in a hospital setting.
Understanding of hospital operations.
Ability to convey warmth and interest in the patient as a person in their experience.
Interest in working with individuals in resolving problems.
Ability to identify patient-related trends and act as a facilitator for change.

Responsibilities

Serve as liaison between patients/families and the organization, and between the institution and the community it serves.
Provide a channel for patients/families to seek solutions to problems, concerns, and unmet needs.
Act as a patient advocate, enabling patients and their families to obtain solutions to problems by acting on their behalf with administration or any department or service.
Recommend alternative policies and procedures to improve service to patients.
Interpret the institution’s philosophy, policies, procedures, and services to patients, their families, and visitors.
Serve as co-chair of the Ethics Committee and be accessible to hospital staff, physicians, patients, and families if ethical issues arise in patient care.
Evaluate the level of patient satisfaction with the Hospital experience.
Collect data and channel information about patient care problems to appropriate departments and services to make recommendations for changes in Hospital Procedures and Policies.
Meet regularly with AVP of Quality monthly.
Prepare quarterly reports detailing problems, concerns, issues, and resolutions.
Annually submit a summary of the year’s activities, goals, and objectives, and any recommendations for improving patient satisfaction.
Participate in organizational ethics functions to improve outcomes by respecting patient rights.
Provide administrative functions for the bio-ethics committee (e.g., agenda, attendance sheet, minutes).
Create and/or revise policies and procedures as appropriate and as assigned.
Ensure Bayonne Medical Center's full compliance with Department of Health and accrediting agencies' standards for patient rights and responsibilities of the individual.
Maintain patients' advance directives filed alphabetically.
Make advance directives readily available for nursing supervisors 24/7 in the nursing office.
Assist patient(s) in completion of advance directives.
Perform other duties as assigned.