Patient Representative - ABC Neurosurgery

University of Arkansas • Little Rock, AR

7h

About The Position

The Appointment Business Center Patient Representative for the Neurosurgery Service Line works in a call center environment. The role answers telephones, coordinates complex appointments, and requests and reviews records. The representative inputs and updates patient information, communicates accurate and complete information, maintains strict confidentiality, assists other teams as needed, and performs other duties as assigned.

Requirements

• High school diploma or GED and four years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or a call center; or an associate degree and two years of such experience; or a bachelor's degree.
• Knowledge of medical terminology.
• Intermediate computer proficiency; MS Office Suite preferred.
• Highly proficient keyboarding and telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.

Nice To Haves

• Experience working with the EPIC system.
• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.

Responsibilities

• Answer telephones in a call center environment.
• Schedule, reschedule, coordinate, and cancel complex appointments.
• Request and review records.
• Input and update accurate patient information.
• Communicate accurate and complete information.
• Maintain strict confidentiality.
• Assist other teams as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED