Patient Representative - ABC Neurosurgery

University of Arkansas System • Little Rock, AR

2d • $19

About The Position

The Appointment Business Center Patient Representative for the Neurosurgery Service Line answers telephones, coordinates complex appointments, and requests and reviews records in a call center environment. The role also involves entering or updating patient information, communicating accurate and complete information, maintaining strict confidentiality, assisting other teams as needed, and performing other assigned duties.

Requirements

• High school diploma or GED plus four years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center; or an associate degree plus two years of such experience; or a bachelor’s degree.
• Knowledge of medical terminology.
• Intermediate computer proficiency; MS Office Suite preferred.
• Highly proficient keyboarding and telephone etiquette skills.
• General knowledge of office machines, including printers and scanners.

Nice To Haves

• Experience working with the EPIC system.
• Call center experience.
• Experience in registration, billing, or scheduling in a healthcare environment.

Responsibilities

• Schedule, reschedule, coordinate, and cancel complex appointments.
• Request and review records.
• Input and update accurate patient information.
• Communicate accurate and complete information.
• Maintain strict confidentiality.
• Assist other teams as needed.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED