Patient Representative II - Scheduling

Cincinnati Children's

23h • Remote

About The Position

This is a remote position, but candidates must live within driving distance (~50mi) of our main hospital location in Cincinnati, OH. Remote work is only allowed from Ohio, Kentucky, or Indiana for this position. M-F 9:00am - 5:30pm

Requirements

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
• Access only information and records necessary to perform the responsibilities of the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees