Patient Representative I
About The Position
The Patient Representative I is responsible for ensuring patient safety by identifying the correct patient, recognizing special needs, and preparing isolation precautions for patients with infectious disease indicators. This role provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. The Patient Representative investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures and contacts outside representatives for information or assistance. This position also maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage, accessing only information necessary for the role. Additionally, the Patient Representative completes and authenticates all documents and questionnaires to ensure compliance with regulatory agencies (JCAHO, CMS, ODH) and supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring necessary data, information, and forms are obtained and accurately entered into the appropriate system. They also communicate with management to explain system errors or recommend changes.
Requirements
- High school diploma or equivalent
- Long periods of standing is required
Nice To Haves
- Prior customer service experience is preferred
Responsibilities
- Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
- Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
- Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
- Contacts outside representatives to request information or assistance in resolving problems.
- Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
- Access only information and records necessary to perform the responsibilities of the position.
- Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
- Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
- Talks to management to explain system errors or to recommend changes to the system.
Benefits
- Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
