Patient Service Representative I

NEIGHBORHOOD HEALTH CENTER•Tigard, OR

10d•$21 - $30•Hybrid

About The Position

This position is the first point of contact for patients at Neighborhood Health Center, answering all incoming medical-related calls from patients to schedule appointments, answer general inquiries and questions, and transfer triage and clinical calls as appropriate. This position serves patients and customers in a fast-paced, challenging, multi-telephone call center.

Requirements

High school diploma or equivalent.
At least one-year experience in a fast-paced customer service setting is required, preferably in healthcare.
Ability to fluently communicate in Spanish is strongly preferred.
Ability to communicate professionally both orally and in writing with a service-oriented approach, sometimes in stressful circumstances.
Basic knowledge of medical terminology and insurance billing terms is preferred.
Knowledge of customer service principles and practices.
Ability to enter data accurately with attention to detail.
Ability to maintain confidentiality and comply with HIPAA policies.
Ability to work in a fast-paced environment.
Ability to answer and utilize multiple-line telephone.
Ability to learn and adapt to changing information and/or policies and procedures.
Must be able to display sensitivity to the population and patients served.
Must be able to demonstrate a record of reliable attendance and punctuality.
Ability to proficiently use EPIC Electronic Health Record.

Nice To Haves

Ability to fluently communicate in Spanish is strongly preferred.
Basic knowledge of medical terminology and insurance billing terms is preferred.

Responsibilities

Answers incoming Medical phone calls timely, professionally and with courtesy and respect.
Screens Medical calls using established protocols to determine caller needs and handles or redirects callers appropriately.
Documents frequently and routes messages to appropriate Medical staff members in EHR system.
Pre-registers Medical patients in Electronic Health Record (EHR).
Schedules Medical patients in EHR, following office scheduling guidelines.
Inputs all data into EHR accurately.
Assists in confirming Medical appointments.
Helps contact and reschedule Medical patients when providers' schedules change.
Opens phones in accordance with clinic policy and transfers phones to answering service upon closing.
Remains calm and effective in high-pressure and emergency situations.
Assists in new employee training on specific tasks, as needed.
Performs other duties as assigned.