Patient Representative I
About The Position
This role is responsible for ensuring patient safety by identifying the correct patient and any special needs, as well as preparing isolation precautions for patients with infectious disease indicators. The Patient Representative provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling. They investigate and resolve customer requests, questions, or problems according to CCHMC policies and procedures, and contact outside representatives for information or assistance. Maintaining confidentiality and safeguarding patient/family personal medical and financial information is crucial. The role also involves completing and authenticating documents to ensure compliance with regulatory agencies (JCAHO, CMS, ODH) and supporting the Revenue Cycle, Health Information Management, and Regulatory departments by ensuring necessary data, information, and forms are obtained and accurately entered into the appropriate system. This includes communicating with management about system errors or recommending system changes.
Requirements
- High school diploma or equivalent
- Long periods of standing is required
Nice To Haves
- Prior customer service experience is preferred
Responsibilities
- Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
- Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
- Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
- Contacts outside representatives to request information or assistance in resolving problems.
- Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
- Access only information and records necessary to perform the responsibilities of the position.
- Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
- Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
- Talks to management to explain system errors or to recommend changes to the system.
Benefits
- Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
