Patient Representative I

Zufall Health Center•Dover, NJ

7d•Onsite

About The Position

The Patient Representative (PR) acts as a greeter to patients entering Zufall Health Center, answers the telephone, and completes registration and intake as needed. The PR directs patients to the appropriate destination, answers questions, explains processes, reviews required documentation, and checks eligibility. The PR supports the mission and vision of the Zufall Health Center. This role requires adherence to departmental policies, professional and ethical conduct, and the ability to work independently while utilizing available resources. The PR must complete assignments in a timely and efficient manner, maintain confidentiality, and collaborate with team members for optimal patient outcomes. Prudent use of departmental resources and positive communication are essential. The PR must be able to communicate effectively verbally and in writing, keep management informed of work-related issues, and perform additional duties as assigned by a supervisor.

Requirements

Knowledge of computer software programs such as Microsoft Word, and electronic medical records.
Excellent customer service skills.
Ability to work with very little supervision.
Ability to adapt quickly to unanticipated changes in work flow or work process, or frequent changes in insurances rules and coverage changes.
Ability to understand, carry out, and remember verbal and written instructions.
Bilingual English and Spanish required.
Minimum of 1 year experience in customer service field.
Minimum of 1 year of experience in collecting money or billing and insurances.

Nice To Haves

College credit or additional education in medical field or insurance and billing courses preferred.
Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed.
Experience in a clinical/ambulatory care setting preferred.

Responsibilities

Greets all visitors to the facility and directs them to their appropriate destination.
Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone.
Answers the telephone and makes appointments or responds to inquiries.
Ensures that the patient brings all supporting documentation to visit.
Reminds patient of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments.
Explains processes and forms to patients as needed.
Conducts eligibility checks on insurances.
Collects payments from patients, enters the payment in eCW and prints receipts for patient.
Communicates with the medical staff regarding patient’s visits.
Assists with printing out requisitions or other forms as needed.
Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations.
Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department.
Keeps personal areas and surrounding public areas neat and clean.
Maintains scrubs in good condition, clean and neat.
Ensures only Zufall jackets are worn over scrubs.
Ensures only white T-shirts are worn under scrubs.
Ensures clean sneakers are worn.
Ensures no personal clothing or possessions are visible at the desk or on the back of the chair.
Ensures cell phones are never taken out in patient areas.
Takes and passes an exam covering all required duties after three months of employment.
Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position.