Patient Representative I

Advanced Urology Center • Lawrenceville, GA

6d

About The Position

The Patient Representative I is responsible for assisting patients by navigating communications and processes related to access to care and clinical management, while effectively working with departments across the organization. They serve as the first point of contact and take ownership of patient requests to deliver an excellent patient experience.

Requirements

• High School Diploma or GED
• 2 years of recent customer service experience, involving direct interaction with customers
• Typing Speed: 50 Words Per Minute, minimum
• 2 years of recent customer service experience, involving direct interaction with customers
• 2-3 years of call center experience
• Typing Speed: 50 Words Per Minute, minimum

Nice To Haves

• 3+ years of customer experience
• Working experience in call center setting
• Working experience in healthcare setting
• Working knowledge of healthcare insurance benefits
• Fluent in Spanish

Responsibilities

• Accurately identifies and responds to the patients needs with an appropriate sense of urgency and enthusiasm.
• Using excellent customer service skills, communicates in an effective and professional manner across all modalities.
• Ensure optimal customer service by utilizing provided feedback to enhance patient experience.
• Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.
• Adequately communicate through various electronic sources including, but not limited to, Electronic Medical Record (EMR), email, and online chat platforms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED