Patient Account Representative I

Stanford Health Care • Palo Alto, CA

9d • $32 - $36 • Onsite

About The Position

The Patient Account Representative (PAR) is responsible for the timely and accurate processing of insurance balance patient claims in accordance with contracts and policies. The PAR works in various capacities to support the primary goal of the business office to resolve of unpaid, underpaid, denied or unresolved patient accounts. Depending on the specific team, the PAR's focus may be on a mix of various responsibilities from across the Patient Financial Services (PFS) operations. The PAR I is an entry-level position. Under initial close supervision, a PAR I can perform clearly-defined and routine duties. A PAR I may be responsible for responding to straight-forward queries or issues, and is able to recognize when to refer or escalate issues to others.

Requirements

• High School diploma or GED equivalent
• One (1) year of directly-related work experience.
• Meets weekly individual productivity goals and standards while following planned priorities as set by the Team Manager
• Can maintain professional communication with various PFS staff, payers, and patients regarding the billing of services.
• Ability to follow oral and written instructions and interpret institutional and other policies accurately
• Ability to communicate clearly and professionally both verbally and in writing
• Ability to maintain confidentiality of sensitive information
• Ability to perform basic mathematics
• Ability to plan, prioritize, and meet deadlines
• Ability to work effectively with individuals at all levels of the organization
• Knowledge of accounts receivable software systems and medical billing operations
• Familiarity with medical reimbursement policies and procedures and medical terminology
• Knowledge of payer landscape, including Medicare, Medicaid, Workers’ Compensation, Managed Care, or other Commercial insurance

Responsibilities

• Accounts receivable collections and payer follow-up
• Payer basic clerical denial review and request processing
• Payment posting and batch reconciliation
• Credit balance review and resolution
• Retroactive eligibility and registration
• Underpayment reconciliation
• Client or other special billing
• Responding to requests from the payer, such as providing medical records or other documentation either by mail or via payer portals
• Fielding incoming correspondence for the business office and distributing it appropriately
• Working in Epic; resolving work queues, finding Epic documentation, or performing other follow-up or business office-related activities
• Performing printing and mailing functions
• Electronic or hardcopy claims editing and submission to payers
• Basic claims follow up, denials, underpayments, or payer rejections

Benefits

• Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery. You will do this by executing against our three experience pillars, from the patient and family’s perspective: Know Me: Anticipate my needs and status to deliver effective care Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health Coordinate for Me: Own the complexity of my care through coordination

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED