Patient Representative I
About The Position
Responsible for the timely registration and scheduling of patients for in-patient and out-patient services. Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators. Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems. Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position. Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH). Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
Requirements
- High school diploma or equivalent
- Requires long periods of standing
Nice To Haves
- Customer service or healthcare registration experience preferred
Responsibilities
- Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.
- Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
- Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
- Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
- Contacts outside representatives to request information or assistance in resolving problems.
- Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
- Access only information and records necessary to perform the responsibilities of the position.
- Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
- Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
- Talks to management to explain system errors or to recommend changes to the system.
Benefits
- Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
