Patient Representative Collection Specialist

Bear Lake Memorial Hospital•Montpelier, ID

10d•Onsite

About The Position

Bear Lake Memorial Healthcare is seeking a collection specialist to manage patient responsibility accounts and collections. Essential duties include, but are not limited to: Assist all who enter our hospital in a professional, courteous, and helpful manner. Must be willing to communicate and make phone calls with patients/guarantors regarding hospital bills and setting up payment arrangements on outstanding balances. Must be willing to facilitate the accounts receivable process using established procedures and reports, including but not limited to statement production, payment terms, and formal collection processes Understand the hospital’s write-off policies (including charity, bad debt, administrative adjustment, etc). Understand and work with other employees/departments that affect the revenue cycle (admitting, data processing, and billing) to ensure timely and accurate processing of patient accounts. Understand and articulate patient financing options to private pay individuals and the community. Become proficient in Microsoft Office products such as Excel and Word to track and monitor patient statuses on an individual and general level. Monitor aging reports and prioritize follow up on delinquent accounts. Review and manage patient accounts with outstanding balances and assist the patient to ensure timely collection. Understanding and incorporating government regulations into daily activities. Must be willing to investigate and resolve billing discrepancies and payment variances. Must be willing to document all collection activities and communications accurately in the operating system in a timely and accurate manner. Must be willing to meet monthly goals and performance metrics. Process and enter payments into the hospital operating system. Cross training in other departments as needed. Attending various department meetings. Must have the ability to contribute to the most caring hospital.

Requirements

Strong abilities in verbal and written communication.
Working knowledge of Microsoft Office products.
Organizational skills.
Flexibility.
Ability to schedule time effectively.
Prioritize work appropriately.
Ability to work as a team within and throughout departments/workgroups.
Positive attitude.
Commitment to quality improvement efforts.
Strict adherence to confidentiality requirements.
Must be able to sit for extended periods of time.
Must be able to read, understand, follow and enforce safety procedures.
Must be able to read, understand and communicate in English.

Responsibilities

Assist all who enter our hospital in a professional, courteous, and helpful manner.
Communicate and make phone calls with patients/guarantors regarding hospital bills and setting up payment arrangements on outstanding balances.
Facilitate the accounts receivable process using established procedures and reports, including but not limited to statement production, payment terms, and formal collection processes
Understand the hospital’s write-off policies (including charity, bad debt, administrative adjustment, etc).
Understand and work with other employees/departments that affect the revenue cycle (admitting, data processing, and billing) to ensure timely and accurate processing of patient accounts.
Understand and articulate patient financing options to private pay individuals and the community.
Become proficient in Microsoft Office products such as Excel and Word to track and monitor patient statuses on an individual and general level.
Monitor aging reports and prioritize follow up on delinquent accounts.
Review and manage patient accounts with outstanding balances and assist the patient to ensure timely collection.
Understanding and incorporating government regulations into daily activities.
Investigate and resolve billing discrepancies and payment variances.
Document all collection activities and communications accurately in the operating system in a timely and accurate manner.
Meet monthly goals and performance metrics.
Process and enter payments into the hospital operating system.
Cross training in other departments as needed.
Attending various department meetings.
Contribute to the most caring hospital.