Patient Representative/Biller, Duncan Regional Hospital

DUNCAN REGIONAL HOSPITAL•Duncan, OK

20d•Onsite

About The Position

The Patient Representative/Biller collects and posts patient payments, sets up payment plans, and supports patients with account questions and outstanding balances. The role is based at the DRH Business Center in Duncan, Oklahoma, and is a full-time, day-shift administrative position. The team member coordinates financial assistance applications for the charity care program and works across the revenue cycle to resolve patient and insurance balances, escalating issues through appropriate channels. Duties also include processing creditor claims and courthouse liens, reviewing bad debt and account credits, preparing payroll-deduction and Birth Center payment-plan contracts, coordinating benefits, printing billing and Medicare records forms, and making daily self-pay case-rate adjustments. The position requires regular attendance, ongoing professional development, adherence to safety protocols and DRH policies, and behaviors consistent with DRH’s standards and core values. Required vaccinations are a condition of employment; medical and religious exemptions are available upon request.

Requirements

High school diploma or equivalent.
Communication skills, including fluency in oral and written English.
Basic computer skills, including sending and receiving email, navigating job-related information technology, and using Electronic Health Record information tools.
Ability to remain flexible and adapt quickly to urgent situations.
Ability to adapt procedures, processes, tools, equipment, and techniques to meet position requirements.
Ability to read, interpret, and apply policies, procedures, and requirements.
Familiarity with standard office equipment.
Ability to handle multiple tasks in a timely manner.
Required vaccinations per DRH policy as a condition of employment; medical and religious exemptions are available upon request.

Nice To Haves

At least one year of experience in medical claims recovery and/or collections.
Basic knowledge of billing and collections rules and regulations.
Basic medical billing and collections, coding, and denial management experience.

Responsibilities

Accurately post client and patient payments and create payment plans for upcoming services or outstanding balances.
Review account balances and communicate with patients and other affected parties about outstanding balances.
Help patients resolve account questions and concerns.
Coordinate and complete financial assistance applications for the charity care program.
Understand the revenue cycle, including involved parties and appropriate escalation pathways.
Contact patients to obtain information needed to resolve outstanding insurance balances.
Post payments electronically and manually.
Process creditors’ claims by monitoring death notices and placing claims against estates for outstanding balances.
File liens with the courthouse.
Review bad debt.
Prepare employee contracts for payroll deductions.
Prepare Birth Center contracts for OB patients to establish birth payment plans.
Coordinate benefits for patients.
Print monthly client billing forms.
Print UB04/1500 forms for Medicare records.
Make daily adjustments for self-pay case rates.
Perform regular account credit reviews.
Maintain regular attendance and punctuality for scheduled shifts.
Maintain professional and technical knowledge through internal and external continuing education opportunities.
Adhere to safety protocols and DRH policies, including vaccination requirements, and exhibit behaviors consistent with DRH Standards of Behavior and core values.
Perform other related duties as assigned.