Patient Rep I - Radiology Reading Room (part time)

Cincinnati Children's

5d•Onsite

About The Position

This is a part-time position (20 hours per week) in the Radiology Reading Room, primarily involving evening shifts, with rotating weekends and holidays. The role focuses on patient safety, customer service, maintaining confidentiality, ensuring compliance with regulatory agencies, and supporting the revenue cycle through accurate data entry and information gathering.

Requirements

High school diploma or equivalent
No directly related experience

Nice To Haves

Previous administrative experience in an office setting is preferred
Proficiency with Microsoft Office preferred
Experience using Epic is a plus

Responsibilities

Ensures patient safety by identifying the correct patient, identifying special needs, and preparing isolation precautions for patients who have infectious disease indicators.
Provides assistance and services to patients, families, staff, and external agencies in the accurate completion of patient registration, admission, and scheduling.
Investigates and resolves customer requests, questions, or problems according to CCHMC policies and procedures.
Contacts outside representatives to request information or assistance in resolving problems.
Maintains confidentiality, protects, and safeguards patient/family personal medical and financial information at all times during collection, use, and storage.
Accesses only information and records necessary to perform the responsibilities of the position.
Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information, and forms are obtained and accurately entered into the appropriate system.
Talks to management to explain system errors or to recommend changes to the system.