Patient Relations Specialist
About The Position
Responsible for the oversight of patient valuables and personal belongings, assuring that all patient inquiries are addressed as quickly as possible. Responsibilities include concise documentation of all patient belongings and valuables delivered to us for safekeeping, return of all items to the patient or their APR, organization of items with current inventory on file for reference. Management also includes ensuring the timely return of all patient belongings and valuables upon discharge from our facility. Collaborate with and support with our Nursing Leadership and staff, ensuring adherence with our internal policies and that best practices are employed to identify performance improvement opportunities.
Requirements
- Excellent oral and written communication skills
- Expertise in complaint resolution
- Expertise in customer service
- Healthcare experience
- High School Diploma or Equivalent required
Responsibilities
- Oversight of patient valuables and personal belongings
- Addressing patient inquiries as quickly as possible
- Concise documentation of all patient belongings and valuables delivered for safekeeping
- Return of all items to the patient or their APR
- Organization of items with current inventory on file for reference
- Ensuring the timely return of all patient belongings and valuables upon discharge
- Collaborate with and support Nursing Leadership and staff
- Ensuring adherence with internal policies
- Employing best practices to identify performance improvement opportunities
Benefits
- health
- dental
- vision
- life
- disability
- retirement
- attractive working conditions
- opportunities for career growth through professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
