Patient Relations Specialist

Gundersen Health System • La Crosse, WI

1d • Onsite

About The Position

At Emplify Health, we believe that every patient deserves to feel heard, respected, and supported throughout their care journey. We are committed to creating meaningful, human-centered experiences that positively impact the lives of our patients and their families. We are seeking a Patient Relations Specialist to join our team—someone who is passionate about patient advocacy, connection, and improving the care experience through empathy, collaboration, and thoughtful problem-solving.

Requirements

• Bachelor's degree in a related field such as Human Services, Psychology, Healthcare, Nursing, etc.
• 3-4 years experience in healthcare, customer service or related.
• Must have experience with direct patient care.
• Experience with data analysis and reporting, including proficiency in Microsoft Excel and/or Power BI
• Strong comfortability with public speaking - ability to present to both small and large group settings; past experience with facilitating focus groups a plus!
• Strong multi-tasking ability and interest in working on multiple projects at any given time
• Previous experience in a healthcare setting, required
• Ability to handle sensitive situations with empathy and professionalism.
• Excellent problem-solving and conflict resolution abilities.

Nice To Haves

• past experience with facilitating focus groups a plus!

Responsibilities

• Collaborate with leaders, providers and staff to identify and implement improvements in patient care and service delivery.
• Conduct patient satisfaction surveys and analyze feedback to develop action plans for enhancing the patient experience.
• Applying system level thinking to your work, see the bigger picture, and help to create new champions for experience everywhere you go.
• Promote human connection and empathy in all patient interactions, ensuring that every patient feels heard and respected.
• Provide training and education to staff on the importance of human connection in healthcare and effective communication strategies.

Benefits

• Medical
• Dental
• Life Ins
• HSA/FSA
• 401k match
• annual discretionary base contribution
• Paid Time Off (PTO)
• Professional Development Opportunities
• Tuition Investment Program
• Career Development Center
• Employee Discounts and Perks
• Wellness program with incentives
• employer-paid life insurance and AD&D
• optional short-term and long-term disability coverage
• employee assistance program
• identity theft protection
• pet insurance
• Inspire & Celebrate colleague recognition and rewards program
• discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level