Patient Relations Specialist
About The Position
The Patient Relations Specialist (RN) position is designed to provide a liaison between patients, caregivers, and the institution. This position provides a specific channel through which patients or caregivers can seek solutions to problems, concerns, etc. The position enables patients or caregivers to obtain solutions to problems by acting/facilitating on their behalf to different audiences such as Administration or any department or service. Resource coordination allows a collaborative effort for recommendations of alternative solutions to improve service(s) to patients or caregivers. Consequently, this position will be responsible for facilitating relationships between patients, visitors, medical staff, and Administration to resolve complaints and/or grievances. This position is also designated as a Risk Management caregiver that provides guidance to providers and caregivers, represents the department in various activities, remains an available resource for internal customers, and actively strives to provide open communication to ensure legal compliance through the organization. Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care.
Requirements
- Registered Nurse (RN) designation
Responsibilities
- Provide a liaison between patients, caregivers, and the institution.
- Act as a channel for patients or caregivers to seek solutions to problems and concerns.
- Facilitate problem resolution by acting on behalf of patients/caregivers with various audiences such as Administration or any department or service.
- Coordinate resources to recommend alternative solutions for improving patient/caregiver services.
- Facilitate relationships between patients, visitors, medical staff, and Administration to resolve complaints and/or grievances.
- Serve as a Risk Management caregiver, providing guidance to providers and caregivers.
- Represent the department in various activities.
- Act as an available resource for internal customers.
- Strive to provide open communication to ensure legal compliance throughout the organization.
Benefits
- Concierge services
- Employee lounge
- Wellness programs
- Free covered parking
- Free on-site and virtual health clinics
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
