Patient Relations Representative

University of Wisconsin Hospitals and Clinics Authority • Madison, WI

20h • Remote

About The Position

Work Schedule: 100%, day shift working Monday – Friday from 8:00 am – 5:00 pm. This position is remote. To be eligible to work remotely, you must be in an approved remote work state for UW Health. We’ve included a link below to view the full list of approved remote work states. Approved Remote Work States Listing Be part of something remarkable Use your excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. We are seeking a Patient Relations Representative to: Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff). Manage grievances/complaints and other cases with low to moderate complexity.

Requirements

• Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field
• 6 months of experience in customer service handling service recovery and/or dispute resolution

Nice To Haves

• Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field
• 1 year of patient contact, health care related experience

Responsibilities

• Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff).
• Manage grievances/complaints and other cases with low to moderate complexity.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree