Patient Relations Representative

UW Health • Madison, WI

2d • $22 - $34 • Remote

About The Position

Use your excellent customer service skills to serve as an initial contact for patients, families, visitors, and staff. We are seeking a Patient Relations Representative to perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff) and manage grievances/complaints and other cases with low to moderate complexity.

Requirements

• Associate's Degree in Business Administration, Human Resources, Communications or Health Care related field Required
• 6 months of experience in customer service handling service recovery and/or dispute resolution Required

Nice To Haves

• Bachelor's Degree in Social Work, Human Resources, Business Administration, Education or Health Care related field Preferred
• 1 year of patient contact, health care related experience Preferred

Responsibilities

• Perform the initial intake for incoming issues (including patient grievances/complaints and contacts from staff).
• Manage grievances/complaints and other cases with low to moderate complexity.

Benefits

• health and dental insurance
• paid time off
• retirement plans
• two-week paid parental leave
• adoption assistance
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree