Patient Relations Representative Lead

Gastro Health•Kissimmee, FL

1d•Onsite

About The Position

Gastro Health is seeking a Full-Time Patients Relations Representative Lead to join our team! Gastro Health is a great place to work and advance in your career. You'll find a collaborative team of coworkers and providers, as well as consistent hours. This role offers: A great work/life balance, No weekends or evenings – Monday thru Friday, Paid holidays and paid time off, Rapidity growing team with opportunities for advancement, Competitive compensation, Benefits package.

Requirements

High school diploma or GED equivalent
2+ years medical administration experience preferred
eClinicalWorks (eCW) experience desired
Bilingual Required

Responsibilities

Run lead with all Patient Relations Representatives.
Assist trainings and mentoring new hires and those in the Patient Relations Representative role
Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
Schedule, confirm, and cancel office appointments as patients call in.
Work on referrals and import demographics from the patient portal.
Pick up voicemail messages on a daily basis.
Verify patients’ health plan benefits & obtain authorization, if needed.
Assist patients with questions and/or concerns regarding procedures.
Request medical records from doctors and hospitals.
Call in new prescriptions and refills and obtain authorization if necessary.
Obtain lab results including stat requests.
Other duties as assigned.

Benefits

Medical
Dental
Vision
Spending Accounts
Life / AD&D
Disability
Accident
Critical Illness
Hospital Indemnity
Legal
Identity Theft
Pet
401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees
Discretionary profit-sharing with employer contributions of 0% - 4% for eligible employees
Tickets at Work that provides discounts on concerts, travel, movies, and more.