Analyst,Patient Relations

CVS Health • New Britain, CT

11h • $21 - $45

About The Position

The Patient Relations Analyst (PRA) at Oak Street Health educates patients about Medicare programs, resources, and affordable insurance coverage options to increase access to care and patient retention. PRAs are insurance experts at their clinics, advocating for patients as they navigate coverage options, insurance bills, and the healthcare system. They also support care and outreach teams with Medicare and eligibility questions. During Medicare Open Enrollment, they help ensure patients understand their options. The role reports to the Associate Patient Relations Manager or Practice Manager.

This full-time position is scheduled for 40 hours per week. The pay range is $21.10–$44.99 per hour, with eligibility for a CVS Health bonus, commission, or short-term incentive program. The position offers benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

• Ability to quickly navigate and use multiple computer programs, including Gmail, MS Word or Google Docs, and Excel.
• US work authorization.

Nice To Haves

• Proficiency in non-English languages such as Spanish, Polish, or Russian, or other languages spoken in the communities served, where necessary based on center demographics.
• Experience helping patients or customers understand insurance coverage.
• Passion for working with others to create an unmatched patient experience.
• Problem-solving orientation and a flexible, positive attitude.
• Sales background.
• Experience with and a supportive attitude toward older adults.
• CRM experience.
• Bachelor’s degree or equivalent experience.
• Experience helping patients navigate the healthcare system, especially Medicare and Managed Care.

Responsibilities

• Help patients navigate Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and making the most of their plans.
• Serve as the clinic’s internal resource for providers and staff with insurance questions.
• Help patients navigate the healthcare system and resolve medical bills inside and outside Oak Street Health, advocating on their behalf.
• Build patients’ trust to advise them appropriately about healthcare coverage.
• Manage welcome visits and orientation for new Oak Street Health patients.
• Educate patients on applying for public benefits, including Public Aid and Extra Help for prescription drugs.
• Support clinic management operations as needed, including scheduling and billing.
• Provide exceptional customer service.
• Foster patient engagement by designing and executing events, including center tours.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility
• Eligibility for a CVS Health bonus, commission, or short-term incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed