Patient Relations Analyst
About The Position
The Patient Relations Analyst (PRA) at Oak Street Health educates patients about Medicare programs, resources, and affordable insurance coverage options to increase access to care and patient retention. PRAs are insurance experts at their clinics and advocate for patients navigating insurance options, bills, and the healthcare system. They also support care and outreach teams with Medicare and eligibility questions. During Medicare Open Enrollment, they help ensure patients understand their available options. This position reports to the Associate Patient Relations Manager or Practice Manager.
Requirements
- Ability to quickly navigate and use multiple computer programs, including Gmail, MS Word or Google Docs, and Excel.
- US work authorization.
Nice To Haves
- Proficiency in non-English languages such as Spanish, Polish, or Russian, or other languages spoken in the communities served, where required by center demographics.
- Experience helping patients or customers understand insurance coverage.
- Passion for working with others to create an unmatched patient experience.
- Problem-solving orientation and a flexible, positive attitude.
- Sales background.
- Experience with and a supportive attitude toward older adults.
- CRM experience.
- Bachelor's degree or equivalent experience.
- Experience helping patients navigate the healthcare system, especially Medicare and Managed Care.
Responsibilities
- Help patients navigate Medicare and insurance issues, including coverage, benefits, summaries, eligibility, and getting the most out of their plan.
- Serve as an internal clinic resource for insurance questions from providers and staff.
- Help patients navigate the healthcare system and resolve medical bills inside and outside Oak Street Health, advocating for patients.
- Build patient trust to provide appropriate guidance about healthcare coverage.
- Manage welcome visits and orientation for new Oak Street Health patients.
- Educate patients on applying for public benefits, such as Public Aid and Extra Help for prescription drugs.
- Support clinic management with operational activities as needed, including scheduling and billing.
- Provide exceptional customer service.
- Foster patient engagement by designing and executing events, including center tours.
- Perform other duties as assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligible for a CVS Health bonus, commission, or short-term incentive program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
