Patient Registration Specialist

PTCOA Consulting LLC•Harrison, AR

12h•Onsite

About The Position

The position of Patient Registration Specialist is responsible for relaying incoming telephone calls and greeting visitors in a professional manner while performing various patient intake duties. This role ensures excellent patient service by maintaining the highest degree of courtesy, confidentiality, and professionalism. Key responsibilities include checking patients in timely and efficiently, ensuring new patients complete necessary paperwork, and confirming relevant details for both new and follow-up visits. The specialist also handles multi-line telephone systems, collects co-pays, operates a cash drawer, and assists with patient scheduling and pre-registration processes. They verify patient demographics and insurance benefits, communicate with patients and staff to resolve issues, and research coverage criteria with insurance companies. The role also involves obtaining referrals, coordinating appointments, and acting as a backup for other team members. A strong emphasis is placed on demonstrating integrity, professionalism, and punctuality, as well as preparing for the next day's tasks.

Requirements

High school diploma or educational equivalent.
Excellent oral and written communication skills.
High attention to detail.
Strong organization, filing, and time management skills.
Basic computer literacy and typing.
Ability to handle emergency or crisis situations in a prompt, precise, and professional manner.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, or oral form.
Demonstrate regular attendance and timeliness.
Do not incur excessive overtime.
Remain conscientious in regard to personal hygiene.
Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate sources.
Must interact and exchange personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information.

Nice To Haves

Two (2) years of prior medical office experience is preferred.

Responsibilities

Relaying incoming telephone calls and greeting visitors in a professional manner.
Performing various patient intake duties, including checking patients in timely and efficiently.
Ensuring new patients complete paperwork, provide copies of relevant documents, complete Meaningful Use tasks, confirm appropriate pharmacy locations and address, and keep documents in an organized and secure manner.
Confirming demographic information for follow-up visits and making necessary notations in the patient’s file.
Greeting all patients with enthusiasm and a smile upon entry and exit.
Operating and answering a multi-line telephone system, taking accurate messages, and transferring telephone calls.
Collecting patient co-pays or payments on outstanding balances, conducting daily accounting and balance of the cash drawer, processing credit card payments, posting payments to patient records, and maintaining a spreadsheet of all payments received.
Notifying UDT Collector of patients needing to provide samples.
Assisting with patient scheduling and rescheduling.
Performing pre-registration/registration processes for all scheduled visits, verifying eligibility, and submitting notifications.
Handling a high volume of scheduled appointments without degradation of work quality.
Verifying patient’s demographics and accurately inputting this information into the Practice Management System, including documenting the accounts thoroughly.
Verifying and understanding insurance benefits, and documenting patient’s responsibility based on copays/estimates at the time of service.
Communicating with patients in a proactive, professional, and courteous fashion to attain necessary information for appropriate account updates and benefits investigation.
Communicating with administrative and clinical staff to resolve issues and/or patient concerns.
Researching coverage criteria with insurance companies, other third-party documentation, and compendiums to determine eligibility for services.
Utilizing multiple insurance healthcare websites and portals.
Independently investigating, documenting, and operationalizing payor-specific requirements for unique / specialized eligibility scenarios.
Assisting patients and guarantors with coordination of benefits as required.
Attaining referrals from third party payors as required and appropriately documenting in system.
Coordinating and re-scheduling appointments as necessary.
Assisting patients, team members, and visitors in a courteous and professional manner.
Acting as a backup and performing any duties performed by other Patient Access Eligibility Specialists team members.
Completing daily assignments/work lists.
Updating insurance carriers for established patients.
Facilitating and participating in gathering accurate patient billing information.
Supporting the patient privacy/confidentiality policies and regulations under HIPAA for patients and their medical records.
Entering patient, referrals, and correspondence/communication actions and other data in an information system.
Gathers pertinent information from insurance carriers, financial counselors, and other ancillary staff to make certain the patient’s financial obligations for services provided.
Performing other responsibilities and projects assigned by management as needed.
Demonstrating impeccable integrity in a professional and courteous manner at all times.
Coordinating visits with sales representatives, meetings, and addressing any applicable questions that arise as to scheduling.
Arriving at scheduled start times dependably and punctually.
Preparing for the next day by organizing the reception area, copying forms, and otherwise organizing the waiting area.
Receiving and signing for packages and delivering to the appropriate person promptly.