Patient Registration Specialist

Chicago Behavioral Hospital•Des Plaines, IL

17h•$20 - $26•Onsite

About The Position

The Patient Registration Specialist plays a pivotal role at CBH, responsible for ensuring accurate financial arrangements and facilitating payment processes for patients. This role involves meeting with patients and their families to confirm insurance benefits, discuss and collect patient financial responsibility, and determine financial eligibility. The specialist will coordinate and ensure accurate patient account data is communicated effectively across departments, navigate discharge planning to minimize non-payment risks, provide ongoing patient benefit information for the next level of care, and coordinate the finalization of financial arrangements. Additionally, the role requires assisting patients facing hardships by obtaining necessary documentation and utilizing reports to demonstrate inability to pay, following up on payment plans, documenting benefits and payments, and scanning signed documentation. Additional duties may be assigned by management.

Requirements

High School graduate or equivalent required.
Minimum of 1 year experience in a hospital business office setting.
Experience interpreting insurance coverage plans, copayments, and deductible schedules.
Working knowledge of managed care, commercial, and governmental plans.

Nice To Haves

College degree preferred.
Experience in psychiatric services preferred.
Cash collection experience preferred.

Responsibilities

Ensure accurate financial arrangements and facilitate payment processes for patients.
Meet with patients and their families to confirm insurance benefits and discuss/collect the patient's financial responsibility.
Determine financial eligibility.
Coordinate and ensure the current and accurate patient account data is communicated effectively across departments.
Navigate discharge planning to minimize non-payment risks.
Provide ongoing patient benefit information for the next level of care.
Coordinate the finalization of financial arrangements.
Assist patients facing hardships by obtaining necessary documentation (e.g., bankruptcy discharges, death certificates, hardship applications, Medicaid, supporting documentation).
Utilize Equifax reports to demonstrate the patient's inability to pay.
Follow up diligently on all payment plans to ensure accounts are current with timely payments.
Document benefits and received payments by notating patient accounts.
Scan all signed documentation into patient accounts.
Perform additional duties as assigned by management.