Patient Registration Specialist II - RCO Financial Clearance, Galveston (Hybrid Remote | Tues – Sat)

UTMB Health•Galveston, TX

9d•Hybrid

About The Position

The Patient Registration Specialist II facilitates access to UTMB services for new and returning patients and coordinates financial arrangements, including financial screening. The role communicates with patients, referral sources, and the treatment team about patient access and financial issues. A PRS II also serves as an information resource for a PRS I. The position requires advanced knowledge of patient registration activities, including verifying demographic and third-party payer information. The specialist performs and teaches registration functions for COR, ED, and Admitting as defined by each area’s customized CBO tool. The role verifies demographic information, insurance coverage, benefits, and authorization requirements; screens patients for financial responsibility and potential cash collections; identifies available reimbursement sources and financial assistance programs; and determines and collects appropriate deposits. The specialist facilitates referrals and prior authorizations, determines eligibility for third-party programs, and performs additional duties acquired through advanced training. The role provides accurate and current information to patients and healthcare professionals, supports registration quality and productivity standards, assists with training and mentoring, and contributes to team activities and UTMB’s goals. The position is hybrid remote in Galveston, with a Tuesday-through-Saturday schedule from 10 AM to 7 PM.

Requirements

Associate’s degree in a related field, or equivalent experience.
If qualifying through experience, three years of experience in billing, financial screening, insurance verification, collections, and/or customer service.
Advanced knowledge of patient registration activities, including verification of demographic and third-party payer information.
Ability to maintain departmental registration quality assurance and productivity standards.
Excellent customer service skills.

Nice To Haves

Knowledge of patient coverages and funding types.

Responsibilities

Facilitate access to UTMB services for new and returning patients and coordinate financial arrangements, including financial screening.
Communicate with patients, referral sources, and the treatment team regarding patient access and financial issues.
Serve as an information resource for a PRS I.
Verify patient demographic and third-party payer information.
Perform and teach COR, ED, and Admitting registration functions using each area’s customized CBO tool.
Verify patient demographics, insurance coverage, benefits, and authorization requirements for services.
Screen patients for financial responsibility and possible cash collections.
Identify potential reimbursement sources and direct patients to financial assistance programs.
Determine and collect appropriate deposits.
Facilitate referrals and prior authorizations and determine eligibility for third-party programs.
Perform additional duties acquired through advanced training in the primary area.
Provide accurate and current information to patients, physicians, nurses, and other healthcare professionals to support patient satisfaction and maximum reimbursement.
Maintain registration quality assurance and productivity standards, and correct or acknowledge errors within designated timeframes.
Read and apply announcements and communications relevant to job duties.
Assist with training and mentoring new employees.
Prioritize and complete work accurately, effectively, and efficiently.
Participate in team meetings and activities and support team, department, and UTMB goals.
Identify trends, address them as appropriate, and bring unresolved issues to team leaders or managers.
Provide excellent customer service and model professionalism, core values, standards of excellence, and appropriate conduct.
Perform other duties as assigned.