Patient Registration Specialist II - RCO Financial Clearance, Galveston (Hybrid Remote | Tues – Sat)

University of Texas Medical Branch (UTMB)•Galveston, TX

10d•Hybrid

About The Position

This position facilitates access to UTMB services for new and returning patients and coordinates financial arrangements, including financial screening. It communicates with patients, referral sources, and the treatment team about patient access and financial issues. A Patient Registration Specialist II also serves as an information resource for a Patient Registration Specialist I. The role performs advanced patient registration activities, including verification of demographic and third-party payer information; insurance coverage, benefits, and authorization requirements; financial responsibility screening; and collection of appropriate deposits. It identifies potential reimbursement sources and financial assistance programs, facilitates referrals and prior authorizations, and determines eligibility for third-party programs. The specialist also performs and teaches registration functions for COR, ED, and Admitting areas, and supports training and mentoring of new employees. The position is hybrid remote in Galveston, Texas, with a Tuesday-through-Saturday schedule from 10 AM to 7 PM. The work environment may include standard hospital, clinical, laboratory, and/or office settings, using standard office equipment. Salary is commensurate with experience.

Requirements

Associate's degree in a related field or equivalent.
Three years of experience in billing, financial screening, insurance verification, collections, and/or customer service.
Excellent customer service skills.

Nice To Haves

Knowledge of patient coverages and funding types.

Responsibilities

Verify patient demographic and third-party payer information.
Perform and teach COR, ED, and Admitting Registration functions as defined by each area's customized CBO tool.
Verify patient demographics, insurance coverage, benefits, and authorization requirements for services.
Screen patients for financial responsibility and possible cash collections.
Determine potential reimbursement sources and direct patients toward financial assistance programs.
Determine and collect appropriate deposits.
Facilitate referrals and prior authorizations.
Determine eligibility for third-party programs.
Use advanced training to perform additional duties across area job functions for the primary area.
Provide patients, physicians, nurses, and other health care professionals with accurate, current information to support patient satisfaction and maximum reimbursement.
Apply department-specific knowledge and training concerning ABN and PPA agreement forms.
Meet job performance standards for probationary and annual reviews, or as otherwise required.
Maintain Registration Quality Assurance expectations, correct or acknowledge errors within designated timeframes, and comply with error-response requirements.
Maintain the productivity standard defined for the department.
Read and apply announcements and relevant communications related to job duties.
Assist with training and mentoring new employees.
Prioritize and complete work accurately, effectively, and efficiently.
Participate in team meetings and activities and support the goals and philosophy of the team, department, and UTMB.
Identify trends, address them as appropriate, and escalate unresolved issues to team leaders or managers.
Provide excellent customer service and model professionalism, core values, standards of excellence, and appropriate conduct.
Perform other duties as assigned.