Patient Registration Coordinator

BHG Careers•Huntsville, AL

6d•Onsite

About The Position

Behavioral Health Group (BHG) is a leading provider of opioid addiction treatment services, offering medication-assisted treatment and counseling in an outpatient setting. BHG is committed to the belief that addiction is a brain disease, not a moral failing, and that recovery is possible with hope, respect, and care. BHG is the largest network of Joint Commission accredited outpatient opioid treatment and recovery centers, with nearly 120 locations across 24 states.

Requirements

A high school diploma or equivalent
One (1) year experience as a general office clerk with basic math and accounting skills and previous cash handling experience
Must hold and maintain a valid driver’s license
Be able to efficiently use a computer
Be able to perform daily accounting duties
Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner
Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor

Nice To Haves

Healthcare experience
Front desk, admissions, billing, and/or collections experience
Hold a basic understanding of alcohol/drug abuse and addiction

Responsibilities

Greet all individuals entering the treatment center
Maintain an organized waiting area
Validate patient participation in program through checking identification
Check and inform patient and key staff about the patient’s monetary status
Collect and account for patient fees – Collect/request patient fees including copays, deductibles, and coinsurance
Validate that each patient insurance currently eligible and currently authorized, if applicable
Communicates status of eligibility and authorization to the patient
Assists in resolving patient concerns
Checks eligibility weekly and monthly using WayStar or Payer website
Maintain security of treatment center funds and provide financial reporting
Assist patients in completing insurance forms for submission as needed
Be able to efficiently use a computer
Be able to perform daily accounting duties
Complete weekly reports and email them to the RVP, the Regional Manager, Program Director and accounting department
Be able to efficiently use the treatment center’s computer program for patient fee collection and financial accountability
Send out monthly statements if applicable
Filing for third party reimbursement (i.e. Medicaid) if applicable
Perform general clerical work and filing
Cover reception desk during dispensing hours. This includes answering phones, setting patient appointments, and scheduling intakes
Admit and discharge patients from the Central Registry to include preparing and submitting state mandated Central Registry Reports following Program Director review and approval
Assist Program Director with updating daily and monthly census forms
Make copies for all team members as needed
Make and maintain an adequate number of blank charts for intakes
Assist Program Director in correcting patient/counselor caseload listings on a weekly basis or as needed
Maintain inventory and order office supplies
Run work-related errands as needed such as prepare and take mail to post office and/or deliver bank deposits when tasks are assigned
Create and/or type documents, including letters and notices, as needed and requested
Schedule patient appointments with the physician
Advise Program Director of problems encountered with job duties and schedule, if applicable
Maintain and help with a chart monitoring system
Attend conferences, meetings and training programs as directed
Attend weekly treatment team meetings prepared to discuss individual patient issues as related to the Administrative Support position duties
Hold a basic understanding of alcohol/drug abuse and addiction
Develop professional, helpful and effective relationships with patients
Maintain the highest level of confidentiality and appropriate boundaries with patients
Be able to function as a team member, working in conjunction with all other team members in a helpful, positive manner
Be able to project a positive and professional image to the community, in representation of the Company
Promotes and demonstrates excellent customer service
Participate in and/or help perform, schedule, or attend monthly in-service trainings
Help ensure the treatment center meets all accrediting body standards, and complete assigned activities in order to achieve this
Perform Safety Officer responsibilities if assigned
Engage in outreach activities, which may include writing letters and making follow up calls to community agencies
Meet BHG attendance standards and be present and ready for work at the beginning of their established work schedule
Report any work-related injury or illness, or workplace hazards or security issues immediately to supervisor
Other duties as assigned by supervisory team