Patient Registration Clerk - Patient Access - Full Time - 2nd Shift

Ephraim McDowell Health•Danville, KY

About The Position

Under the general direction of the Patient Registration Supervisor, the Patient Registration Clerk performs registration for inpatient, outpatient, and emergency room patients and exhibits the F.I.R.S.T. values: Friendliness, Innovation, Respect, Service, and Trust. The role obtains and enters patient demographic and insurance information, secures required signatures, screens patients for payment ability, scans registration documents into Meditech, verifies physician orders and insurance information, and completes Medicare Secondary Payer Questionnaires. The clerk uses Passport software to verify insurance and medical necessity, estimate patient responsibility, and collect payments; issues ABNs when required; and coordinates with provider offices when additional diagnoses or information are needed. The role also records card payments in Payment Safe, escorts patients to testing areas, supports patient flow, and serves as a backup cashier. Additional duties include accessing Meditech’s EMR for electronic orders, pre-registering admissions, monitoring and distributing faxed orders, maintaining knowledge of insurance plans, reviewing patient estimates, and following departmental procedures and downtime processes. The clerk must work independently, handle stressful interactions professionally, and apply age-specific knowledge when serving patients across the lifespan. The position contributes to organizational operations, patient- and family-centered care, and shared governance. Work is performed in a small workstation with above-average noise, frequent interruptions, and high stress. The role may involve exposure to unpleasant sights, sounds, and odors, as well as a medium risk of exposure to blood, body fluids or tissue, disease, infection, assault, and physical strain. The employee must be able to move or position 25 pounds independently and push patients in wheelchairs. The schedule varies and includes nights, weekends, and holidays; overtime may occur rarely. The role involves contact with patients, families, visitors, associates, physicians, and other healthcare providers.

Requirements

At least six months of healthcare experience.
Data-entry and calculator skills.
Excellent communication skills.
Ability to type accurately and quickly.
Ability to work independently and manage stressful situations.
Ability to move or position 25 pounds independently and push patients in wheelchairs.
Ability to work a varied schedule that includes nights, weekends, and holidays.

Nice To Haves

One year of experience preferred.

Responsibilities

Perform registration for inpatient, outpatient, and emergency room patients, including obtaining and entering demographic and insurance information.
Obtain required signatures on registration documents.
Screen patients for ability to pay at the time of service, including deposits and insurance copays.
Scan orders, treatment consents, insurance cards, driver's licenses, charity forms, and other documents into Meditech according to departmental policy.
Obtain and verify complete and accurate physician orders.
Complete Medicare Secondary Payer Questionnaires accurately.
Use Passport software to verify insurance information and record confirmation in BAR notes.
Use Passport software to verify medical necessity; contact ordering-provider offices for additional diagnoses when needed; issue ABNs when required; and collect monies due.
Use Passport software to estimate patient responsibility and collect payments; for self-pay patients, determine whether tests are emergent or urgent with the ordering provider's office and reschedule when appropriate if the patient cannot pay.
Use Payment Safe to record credit and debit card payments.
Escort patients to designated testing areas.
Apply problem-solving and critical-thinking skills.
Stay current with departmental policy and procedure changes and follow downtime procedures during system outages.
Provide backup cashier coverage, respond to account-balance inquiries, receive and record payments, and balance the cash drawer.
Assist with patient flow by directing traffic.
Access Meditech’s EMR to obtain electronic orders and maintain records of calls to insurance companies.
Use knowledge of the Meditech charge master and ICD-10 diagnosis codes.
Pre-register admissions and organize and distribute necessary information and materials.
Monitor faxed orders and distribute them appropriately according to whether they are scheduled, nonscheduled, or need to be sent elsewhere.
Maintain working knowledge of insurance, managed care, third-party, and government insurance plans.
Work independently and manage stressful situations while registering patients and verifying information.
Review and analyze patient estimates to explain them to patients or identify errors.
Apply age-specific knowledge and techniques when serving neonates, infants, pediatric and adolescent patients, adults, and geriatric patients.
Maintain and expand professional knowledge and skills; contribute to the organization’s mission, dependable operations, patient- and family-centered care, and shared governance.
Perform other related duties as assigned.