Non-Clinical - Health and Information Management - Patient Registrar

V R Della Infotech•Astoria, NY

5d•Onsite

About The Position

We are seeking a Patient Registrar to support patient care operations in Astoria, NY. The role focuses on patient registration, appointment scheduling, EHR documentation, insurance verification, pre-authorization, payment collection, telephone support, and general medical office administration.

Requirements

High School Diploma or GED required.
Strong customer service and interpersonal skills.
Strong telephone, computer, keyboarding, and organizational skills.
Excellent written and verbal communication skills.
Ability to handle confidential patient information professionally.

Nice To Haves

Prior administrative experience in a healthcare or medical practice setting preferred.
Experience using an Electronic Health Record (EHR) preferred.
Epic experience preferred.
Experience with patient appointment and surgical scheduling preferred.
Knowledge of pre-authorization preferred.

Responsibilities

Complete patient registration and check-in using the EHR.
Obtain and verify demographic and billing information.
Scan insurance cards and photo identification into the EHR.
Verify insurance information and assist with Medicaid authorization requirements.
Schedule office appointments according to practice guidelines.
Schedule and manage follow-up appointments, testing, and consultations.
Maintain accurate appointment information in the EHR.
Work and update EHR task lists daily.
Address cancelled, no-show, referred, and rescheduled appointments according to policy.
Ensure required documentation is obtained, scanned, and electronically filed.
Answer telephone calls promptly and professionally.
Determine caller needs and provide appropriate assistance.
Schedule, reschedule, or modify appointments.
Direct calls to the appropriate staff or provider.
Take and distribute accurate messages.
Handle physician and provider calls according to established procedures.
Follow appropriate telephone etiquette.
Collect patient payments by cash, check, or credit card.
Prepare and issue patient receipts.
Reconcile daily co-payment batches and maintain accurate financial records.
Coordinate with billing for insurance verification when required.
Scan and maintain insurance documentation.
Assist with referral authorizations and pre-authorization requirements.
Arrange patient transportation when necessary.
Sort and distribute incoming mail.
Complete routine forms, records, reports, and correspondence.
Verify information and follow up on incomplete documentation.
Assist with patient check-in training for new staff when needed.
Provide general clerical support to practice staff.
Provide courteous and professional service to patients, providers, coworkers, and visitors.
Maintain patient privacy and confidentiality.
Handle confidential information with discretion and sensitivity.
Maintain a safe and clean work environment.
Follow all applicable practice policies and procedures.
Perform other related duties as assigned.