Non-Clinical - Health and Information Management - Patient Registrar

Bestica•Whittier, CA

2d•Onsite

About The Position

Performs all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. Completes the Hospital Presumptive Eligibility comprehensive training program as required to properly interview and screen uninsured patients. Evaluates patients within the established guidelines to assist in identifying state programs that patients may qualify and link to temporary M/Cal coverage and possible full scope M/Cal. Initiate and completes the application process for benefits by assisting applicants with the completion of all the necessary paperwork. Compiles records and assess information to determine eligibility status, including number of people in applicant’s household. Documents and update efforts in our database to ensure we have current updates on the outcome and successful completion of process. For Emergency Registration Representatives they will continue to enhance their registration knowledge along with the fundamental financial counseling skills required and expected of the financial counselor role, which is inclusive of the diverse financial programs offered at PIH Health.

Requirements

One year experience in a high volume healthcare facility or medical office setting
Strong computer and customer service experience required
High school graduate required or equivalent
Excellent written and verbal communication skills
Demonstrated attention to detail
Good English speaking, spelling, reading and Mathematical skills required
Demonstrate ability to learn quickly, and follow directions
Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner
Insurance knowledge required
Ability to multi-task in a fast and high pressured environment
Stringent adherence to all HIPPA laws
Strong typing skills 45 and up wpm is required
Strong analytical skills, problem solving
The ability to act and decide accordingly
Excellent Customer service and phone skills with a background in the medical industry

Nice To Haves

Evidence of continuing education preferred
Medical terminology strongly preferred
Bilingual Spanish or Chinese (Mandarin) preferred
1+ year of medical office /hospital work experience preferred
Medical terminology knowledge strongly preferred
Ability to travel to off-site locations (Outpatient /Financial counseling only)
Ability to travel to off-site locations (Outpatient only)

Responsibilities

Performs all tasks related to pre-registration, and registering of inpatients and outpatients
Secures and calculates upfront collections with co-pays, and co-insurance
Completes the Hospital Presumptive Eligibility comprehensive training program
Interviews and screens uninsured patients
Evaluates patients within the established guidelines to assist in identifying state programs that patients may qualify
Links patients to temporary M/Cal coverage and possible full scope M/Cal
Initiates and completes the application process for benefits by assisting applicants with the completion of all the necessary paperwork
Compiles records and assesses information to determine eligibility status
Documents and updates efforts in our database
Enhances registration knowledge along with fundamental financial counseling skills