Patient Registrar

ROCKFORD GASTROENTEROLOGY ASSOCIATES LTD•Rockford, IL

1d•$17 - $24•Onsite

About The Position

Rockford Gastroenterology Associates is a premier gastroenterology practice serving northern Illinois and southern Wisconsin. As a Medical Receptionist, you will be responsible for the front desk services by providing efficient and reliable service, routine information, and welcoming patients and guests. Duties will include the operation of a telephone communication system, use of the electronic medical record and/or practice management software, assisting patients with required forms, collection of co-pays, use of oral and written instructions in English, use of a pleasant voice, and ability to speak clearly and directly. This position requires significant customer service and verbal skills as well as a willingness to continually improve company processes. The ideal candidate will need an understanding of the telephone communication system and the electronic health record, as well as the policies that support the usage and access of data contained therein. The ideal candidate will need to have experience verbally communicating with customers and basic computer skills. As this role will be visible to all business partners, and/or leaders, we are looking for someone that has excellent communication skills (verbal and written), with the ability to interact with diverse audiences. As a Medical Receptionist your recommendations and improvements will be vital to process improvements and problem resolution.

Requirements

Must be able to perform duties with or without reasonable accommodation.
Experience with patient schedules and reception, electronic health records, practice management, and ancillary software.
Experience with phone switchboard systems, electronic health records, practice management, and ancillary software.
Reasonable knowledge of HIPAA rules and regulations and PHI.
Participates in continuous process improvements for various areas.
Gives attention to detail and follows instructions.
Excellent verbal and written communication skills.
Effective time management; maximizes productivity.
Pursues tasks with energy, drive, and perseverance.
Maintains composure when difficult situations arise.
Learns quickly when facing new problems; relentless and versatile learner; open to change.

Nice To Haves

Experience preferred in continuous improvement.
Experience preferred with basic Windows and Office software tools.

Responsibilities

Welcomes patients and guests in a pleasant, caring, and considerate manner.
Conducts visit check-ins and assists patients with required forms.
Collects patient co-pays.
Updates patient information in the electronic medical record and/or practice management software.
Monitors visitor access.
Provides general information to callers as requested following departmental policies.
Efficiently uses the switchboard and paging systems following standard procedures.
Announces and pages emergency codes accurately and with expediency.
Receives, enters, and accurately relays all messages as required.
Assists in communicating and modeling the overarching company strategy and core values of the organization to create a proper work environment and sense of teamwork among employees.
Adheres to and assists his/her direct leader in ensuring standards, policies, and HIPAA guidelines are met.
Fosters a team-based work environment that shares common values of respect, diversity, trustworthiness, and collegiality.
Supports team leaders in the delivery of project objectives and deliverables.
Acts as a knowledge source and mentor for team members.
Collaborates with team members and communicates relevant information to leadership.
Upholds the security and confidentiality of company documents, patient information, and data.
Other duties as assigned.