Patient Registrar - Oncology Practice

National Jewish Health•Golden, CO

13d•Onsite

About The Position

Facilitates patient access to ambulatory and emergency services and care providers. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations. Obtains referral and/or insurance authorization/pre-certification approvals from health plan or primary care physician office. Financial responsibilities may include the following: verifying guarantor information, collection of any monies due at the time of service, charge entry, and hold bill resolution. Provides efficient flow of clinical information via paper and electronic medical records.

Requirements

High School graduate or equivalent preferred.
A minimum of two (2) or more years of recent and related experience in a health care or customer service environment required.

Responsibilities

Greets customers in the practice setting or on the telephone, assesses needs and provides information and/or service requested.
Collects all necessary patient demographic, insurance and clinical information and updates changes when needed.
Ensures that patient’s insurance allows them to be seen with scheduled physician at National Jewish Health.
Refers patients to financial counseling if necessary.
Communicates with clinicians to ensure that patient appointments are accurately ordered and scheduled.
Manages physician schedules as assigned to ensure that schedules are full and accurate.
Maintains communications with patients to keep them apprised of the status of their appointments.
Acts as a problem solver with patients and clinicians to ensure that scheduling is performed.
Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
Schedules patient ancillary and physician appointments in a timely, accurate, and efficient manner in accordance with the patient’s schedule.
Responsible for notifying the Patient Financial Counseling Office of any significant gaps in coverage and/or high co-pays or deductibles prior to services being rendered.
Verifies outpatient and inpatient insurance, both primary and secondary coverage (when applicable by service type), within set timeframes determined by Administrative Services Management.
Complete daily reports for scheduling of all types and authorizations.
Verifies the patients’ insurance and obtains appropriate financial assistance for patients.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.