Patient Registrar M-F 3pm-11pm

Huntsville Memorial Hospital•Huntsville, TX

12h

About The Position

Under general supervision of the Director, the Patient Registrar is responsible for timely and accurate scheduling, insurance eligibility and verification, referrals and authorization, patient registration, point-of-service collection, and transfer and discharge of hospital patients. The Registrar serves as the first point of contact for providers and patients by phone and in person. The role supports hospital operations as requested and ensures accurate demographic and financial data, timely handoff of patient or registration documents and physician orders to clinical care departments, and patient identification through arm banding before registration is complete. These duties are performed according to established policies and procedures to promote positive patient and provider experiences and support the revenue cycle.

Requirements

High school diploma or GED.
Excellent computer skills.
Oral and written communication skills.
Customer service skills.

Nice To Haves

Prior hospital or physician practice experience.

Responsibilities

Complete registration and scheduling processes according to protocol, maintaining the integrity of patient clinical records and demographic information for patients, insurance subscribers, guarantors, and physicians.
Meet customer service, registration accuracy, productivity, and upfront collection standards; review registrations daily and correct errors before close of business.
Review appointment schedules three days in advance for insurance documentation, eligibility, verification, referrals, authorizations, and patient notification of amounts due; reschedule patients within 24 hours when required precertification or authorization is not met.
Promote patient safety through proper identification, reporting, documentation, and prevention of medical errors; arm band every patient before registration is complete.
Follow check-in procedures, electronically record arrival and departure or handoff times, and comply with EMTALA requirements when working in the Emergency Room, including registration of ER OB patients.
Help patients register for and use the Patient Portal.
Document accurately and thoroughly, and flag accounts for past-due balances, incorrect demographics, and other critical notifications.
Use payer websites or eligibility interfaces to verify eligibility and benefits, assign insurance plans based on validated results, and perform and document precertification or authorization in accordance with payer requirements, including communicating all recorded or ordered procedures to payers.
Discuss Coordination of Benefits with patients, confirm primary payer, record payer order, document review results, and complete the Medicare Secondary Payer Questionnaire when traditional Medicare is primary.
Explain registration forms and obtain signatures from patients or authorized individuals in compliance with state and federal guidelines.
Complete Medicare medical-necessity screening for outpatient diagnostic services and communicate failed screening results using an appropriately completed Advance Beneficiary Notice.
Calculate patient cost shares and collect self-pay portions, copayments, and past-due patient portions at check-in; collect other amounts at discharge in accordance with policy.
Maintain the cash drawer and participate in daily cash reconciliation and deposits as assigned.
Follow the HMH Legal Compliance Code of Conduct.
Maintain a safe work environment and report safety concerns appropriately.
Protect patient confidentiality and handle protected health information appropriately.
Perform other related duties as required and assigned.