Patient Registrar M-F 3pm-11pm

Huntsville Memorial Hospital•Huntsville, TX

1d•Onsite

About The Position

Under general supervision of the Director, the Patient Registrar is responsible for timely and accurate scheduling, insurance eligibility and verification, referrals and authorization, patient registration, point-of-service collection, and transfer and discharge of hospital patients. The Registrar is the first point of contact for providers and patients, by phone and in person, and supports hospital departments as requested. The role ensures accurate demographic and financial information, timely handoff of patient and registration documents and physician orders to clinical care departments, and patient identification by placing an armband on each patient before registration is complete. Duties are carried out according to established policies and procedures to promote positive patient and provider experiences and support the revenue cycle. The Registrar works Monday through Friday from 3 p.m. to 11 p.m. The position requires frequent sitting and reaching, and occasional standing, walking, lifting, carrying, and pushing. Work is indoors in a well-ventilated, comfortable-temperature environment. Possible exposures include toxic or caustic chemicals or detergents, communicable diseases, and blood-borne pathogens.

Requirements

High school diploma or GED.
Excellent computer skills.
Strong oral and written communication skills.
Strong customer service skills.

Nice To Haves

Prior hospital or physician practice experience.

Responsibilities

Complete registration and scheduling according to established protocols, ensuring the accuracy of patient, insurance subscriber, guarantor, and physician information.
Meet customer service, registration accuracy, productivity, and upfront collection standards; review daily registrations for quality and correct errors before close of business.
Review appointment logs three days in advance to confirm insurance documentation, eligibility and verification, referral and authorization requirements, and patient notification of amounts due at the time of service.
Reschedule patients within 24 hours of an appointment when insurance pre-certification or authorization requirements are unmet.
Promote patient safety through identification, reporting, documentation, and prevention of medical errors, including armband placement before completion of registration.
Electronically record patient arrival and departure or handoff times, and follow applicable EMTALA requirements when registering Emergency Room patients, including ER OB patients.
Assist patients with registration for and use of the Patient Portal.
Document thoroughly and accurately, and flag patient accounts for past-due balances, incorrect demographics, or other critical notifications.
Use payer websites or eligibility interfaces to verify eligibility and benefits, assign plans based on validated results, and perform and document pre-certification or authorization in accordance with payer requirements.
Communicate all recorded or ordered procedures to payers as part of authorization processes.
Discuss Coordination of Benefits with patients, confirm primary payer, record payer order, and document review results, including Medicare Secondary Payer Questionnaire results when applicable.
Explain registration forms so patients understand them and obtain signatures from patients or authorized individuals in compliance with state and federal guidelines.
Complete Medicare Medical Necessity screening for applicable outpatient diagnostic services and communicate failed-screening results using the appropriate Advance Beneficiary Notice.
Calculate patient cost shares and collect self-pay portions, co-payments, and past-due patient portions at check-in; collect other amounts at discharge according to policy.
Maintain the cash drawer according to established procedures and participate in daily cash reconciliation and deposit as assigned.
Follow the HMH Legal Compliance Code of Conduct, maintain a safe work environment, report safety concerns, and protect patient confidentiality and appropriately handle PHI.
Perform other related duties as required and assigned.