Patient Recruitment Associate

Richmond Pharmacology

6d•Remote

About The Position

Richmond Pharmacology is looking for a Patient Recruitment Associate to join its newly created team. This is a newly created role that will play a vital part in ensuring every new participant receives an outstanding first experience with Richmond Pharmacology. As a Patient Recruitment Associate, you will be responsible for contacting newly registered participants, completing their registration, collecting medical and lifestyle information, and creating accurate participant records within our CRM system. Your work will ensure participants are fully qualified and ready to be matched to future clinical studies. You will be expected to deliver an exceptional participant experience whilst maintaining high standards of quality, productivity and compliance.

Requirements

GCSE (or equivalent) including English and Mathematics
Previous customer service, retail, hospitality or contact centre experience
Excellent telephone and communication skills
Ability to build rapport and establish trust quickly
Strong attention to detail and high levels of accuracy

Responsibilities

Manage the end-to-end registration process for newly registered participants.
Ensure all new registrations are contacted promptly and that participant information is collected accurately and efficiently.
Conduct detailed telephone registrations, building rapport with participants whilst collecting personal, medical and lifestyle information to create a complete participant profile.
Record participant information accurately within the CRM system to support future participant matching activities.
Ensure all mandatory fields are completed.
Maintain accurate records of every interaction.
Schedule callbacks where appropriate.
Escalate any safeguarding, medical or data quality concerns in line with company procedures.
Work closely with colleagues across Participant Acquisition to ensure every completed registration is ready for seamless handover to the Participant Matching Team.
Contribute towards maintaining excellent participant satisfaction by communicating professionally, managing expectations and representing Richmond Pharmacology positively at every stage of the registration process.
Work to clearly defined service levels, productivity targets and quality standards.
Maintain participant confidentiality and compliance with GDPR, Good Clinical Practice (GCP) and company Standard Operating Procedures.