Patient Reception Rep - FT - Day - Institute for Neurosciences Lawrenceville NJ

Capital Health (US)•Lawrenceville, GA

3d•$17 - $21•Onsite

About The Position

Capital Health is seeking a Patient Reception Rep for a full-time, day shift position at the Institute for Neurosciences in Lawrenceville, NJ. This role is crucial for providing progressive, quality patient care within the Capital Health network, which includes two hospitals, an outpatient center, a satellite ED, and an expansive network of primary and specialty care. The Patient Reception Rep will be responsible for managing patient interactions, scheduling, registration, and administrative tasks to ensure a smooth and efficient patient experience. Capital Health is committed to attracting top talent and offers competitive compensation and benefits.

Requirements

High School diploma or equivalent.
One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
Familiarity with medical terminology, ICD-10 and CPT codes.
Excellent communication and interpersonal skills.
Proficient computer skills; basic Microsoft office skills.
Familiarity with excel spreadsheets.

Nice To Haves

Medical assistant or medical office technician certification preferred.

Responsibilities

Answers telephones promptly and courteously, while handling multiple phone lines and routing calls efficiently and appropriately.
Schedules and cancels appointments using established office guidelines, including scheduling patients for outpatient tests and surgeries according to CH policy.
Prepares for the day by reviewing eligibility and phone reports, preparing new patient charts and/or paperwork.
Greets all patients and visitors in a professional and welcoming manner, informs them of privacy policies and procedures, and assists with patient comfort during delays.
Performs registration to ensure demographic and insurance information is accurate and complete, complying with department procedures and regulatory guidelines (HIPAA, Advance Beneficiary Notice, Advance Directives, Patients Rights).
Ensures all requirements and fields on the check-in and check-out pages are satisfied and complete.
Obtains copies of insurance cards, driver's license, authorizations, and referrals, and enters them into the system.
Collects co-payments and outstanding balances at check-in, and time of service and estimated balances at check-out according to policy.
Refers patients to CBO staff regarding past due balances, questions, and/or resolution.
Reviews and complies with Patient Account Notes and Appointment Notes in the system, accepting accountability for all Worklists/Boxes on the dashboard or elsewhere based on assignment.
Confirms charges and approves claim creations in the system at Check-Out; validates and submits appropriate claims for real-time adjudication.
Works the “Day End Review” report and designated Tier-based HOLD Claim Worklists on a daily basis.
Schedules follow-up appointments, creates appointment ticklers in the system, and works associated Worklists/boxes relative to both based on assignment.
Completes referrals and pre-authorizations as required.
Creates a Time of Service batch and links it to a deposit batch daily; reconciles, balances, and closes each batch/drawer at the end of the day; turns over batches to the designated resource daily.
Performs clerical duties including processing mail, confirming appointments, sending out follow-up notices, and maintaining statistics.
Performs other duties as assigned and may be assigned to other Capital Health Medical Group Practices as needed.